BookingBug is your omnichannel customer engagement partner. Our retail platform consists of a suite of specialist tools and features designed from the ground-up to enable your brand to provide exceptional customer experiences. Our retail platform offers:
With exceptional customer experiences online and offline
Appointment Booking Software For Retail
The Multichannel Appointment Platform for Retail
The Retail Landscape Is Changing
Your customers' expectations of retail have changed and what it means to be a consumer is evolving. Customers are more connected, more informed and more discerning than ever before. Technology is putting more choice at their fingertips and opening up whole new ways of learning about and engaging with brands.
BookingBug helps retailers innovate in this connected era by enabling new ways to engage with customers, both online and offline.
Compete in a way that Amazon cannot
As retailers seek new and innovative strategies to not only survive — but thrive — in this fiercely competitive omnichannel environment, they are increasingly turning to their physical spaces as a key differentiator. In-store, value-added services are the final piece of the omnichannel picture.
BookingBug provides retailers with a platform for offering, promoting and managing in-store services, experiences, education and expertise.
Enabling Connected Retail
Multichannel customer bookings
Flexible management dashboards
Customized booking journeys
Events and ticketing module
Retail concierge and queuing platform
Appointment outcome analysis
Customer feedback module
Data analysis and reporting
BI tool integration
Delivering Benefits Across Your Organization
The marketing team
Create measurable online-to-offline campaigns. Drive engagement with in-store services and events. Improve customer experiences. Generate quantifiable, actionable appointment outcome data and insights for retargeting.
The IT department
A secure, robust solution built on an open platform that integrates seamlessly with existing technologies. Low maintenance, future-proof technology with an unmatched feature set and unbeatable speed to market.
The digital team
A single platform to create a blended, integrated omnichannel customer experience spanning online, mobile, in-store and contact center. Track the impact and value digital channels have on bricks and mortar sales.
Improve operational efficiency, capacity utilization and workforce management. Drive in-store footfall from digital channels. Create upsell opportunities and measure sales outcomes more accurately.
The contact center
A single real-time view of appointment and event booking details spanning your entire network of stores. Flexible admin access allows your call center staff to make, move and cancel bookings.
Better inform your business analysts and strategy teams with intelligent analytics and insights to improve understanding of outcomes, value of services, customer data and capacity utilization.
Meet the Team
Join us at NRF 2017
The BookingBug retail team will be in NYC, January 15-17, at NRF's BIG SHOW.
Find us in the exhibit hall, booth #730 on Level 1 for live hands-on demos and real-life case studies exploring how BookingBug's technology is driving omnichannel innovation in retail around the globe. We look forward to seeing you there.