With exceptional customer experiences online and offline

Appointment Booking Software For Retail

The Multichannel Appointment Platform for Retail

Retail clients

The Retail Landscape Is Changing

Your customers' expectations of retail have changed and what it means to be a consumer is evolving. Customers are more connected, more informed and more discerning than ever before. Technology is putting more choice at their fingertips and opening up whole new ways of learning about and engaging with brands.

BookingBug helps retailers innovate in this connected era by enabling new ways to engage with customers, both online and offline.

Compete in a way that Amazon cannot

As retailers seek new and innovative strategies to not only survive — but thrive — in this fiercely competitive omnichannel environment, they are increasingly turning to their physical spaces as a key differentiator. In-store, value-added services are the final piece of the omnichannel picture.

BookingBug provides retailers with a platform for offering, promoting and managing in-store services, experiences, education and expertise.

Enabling Connected Retail

BookingBug is your omnichannel customer engagement partner. Our retail platform consists of a suite of specialist tools and features designed from the ground-up to enable your brand to provide exceptional customer experiences. Our retail platform offers:

 Multichannel customer bookings

Multichannel customer bookings

 Flexible management dashboards

Flexible management dashboards

 Customized booking journeys

Customized booking journeys

 Events + ticketing module

Events and ticketing module

 Retail concierge + queuing platform

Retail concierge and queuing platform

 Clienteling application

Clienteling application

 Appointment outcome analysis

Appointment outcome analysis

 Customer feedback module

Customer feedback module

 Data analysis + reporting

Data analysis and reporting

 POS integration

POS integration

 CRM integration

CRM integration

 BI tool integration

BI tool integration

Delivering Benefits Across Your Organization

The marketing team


Create measurable online-to-offline campaigns. Drive engagement with in-store services and events. Improve customer experiences. Generate quantifiable, actionable appointment outcome data and insights for retargeting.

The IT department


A secure, robust solution built on an open platform that integrates seamlessly with existing technologies. Low maintenance, future-proof technology with an unmatched feature set and unbeatable speed to market.

The digital team


A single platform to create a blended, integrated omnichannel customer experience spanning online, mobile, in-store and contact center. Track the impact and value digital channels have on bricks and mortar sales.

Retail operations


Improve operational efficiency, capacity utilization and workforce management. Drive in-store footfall from digital channels. Create upsell opportunities and measure sales outcomes more accurately.

The contact center


A single real-time view of appointment and event booking details spanning your entire network of stores. Flexible admin access allows your call center staff to make, move and cancel bookings.

Head office


Better inform your business analysts and strategy teams with intelligent analytics and insights to improve understanding of outcomes, value of services, customer data and capacity utilization.

Our retail clients

Meet the Team

Join us at Shoptalk 2017

The BookingBug retail team will be in Las Vegas, March 19-22, at Shoptalk.

Find us in the exhibit hall, booth #SR62 for live hands-on demos and real-life case studies exploring how BookingBug's technology is driving omnichannel innovation in retail around the globe. We look forward to seeing you there.

Let's talk

Contact Us Today to Schedule a Demo