The world’s most advanced queue management system
Customers join queues virtually, adjust their place in line and receive updates for just-in-time arrival - just like an appointment. BookingBug's system routes customers to the right staff, incorporating priority queuing for VIP clients.
Improving performance through personalization
Enable performance and service level analysis, streamlining customer service and reducing OpEx costs. Improve service based on potential deal size and availability of staff, rather than on a linear queue. Provide staff with bespoke cross-sell and upsell information to increase customer value and ROI.
Rapid and efficient service
Stress-free queuing as customers are provided with personalized, real-time queue tracking information via clear and accurate digital signage, SMS alerts and apps. SMS alerts can be customized for real-time queue updates as required, ensuring the customer arrives when staff are ready to serve. When queues hit capacity, staff can offer to book appointments to smooth out demand, retain customers and deliver customer success.
Blend queues with scheduled appointments
Appointment scheduling functionality is built alongside queue management, useful for shifting queued customers to scheduled appointments in the future. Associate calendars display queued commitments and pre-scheduled appointments side-by-side, providing accurate availability of individual staff and flexible service operations.
Automated workflow management drives smarter queuing
Alert notifications inform agents and managers about exceptional events like exceptional wait times, VIP customer arrival, and maximum capacities reached. Back-office workflow management integrates offline processes such as form processing, product repair, test results, and examinations.
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Find out how BookingBug can help drive your organization's most important customer engagements