Privacy Policy - BookingBug


Privacy Policy

We are committed to safeguarding the privacy of our website visitors; this policy sets out how we will treat your personal information. Nothing in this privacy policy shall limit your statutory rights in relation to your personal data.


By providing personal data to us via our websites at and (the "sites") you consent to our processing of your data in accordance with this policy, our Cookies Policy and our terms of website use.




1.1  Your information will be held by BookingBug Limited ("BookingBug" or "we"). We are registered in England and Wales under number 6770610. Our registered office address is 42 King Edward Court, Windsor, Berkshire, SL4 1TG. [Our VAT number is GB 9461839 91].


1.2  For the purposes of the Data Protection Act 1998 (the "Act"), the data controller is BookingBug, save as set out below.


1.3  In certain circumstances we process data on behalf of the businesses from whom you purchase services. We may also do so for third-party platforms or other intermediary partners on whose behalf we provide our services ("Affiliates"). In such circumstances, we may either be a joint data controller with the relevant business/Affiliate or a data processor for the purposes of the Act. If we act as data processor your data controller will be the relevant businesses/Affiliate.




2.1  We may receive information about you directly from you when you submit information to us through our site or by using our services (for example by filling in forms or make a). We may also ask you for information when you report a problem with our sites.


2.2  We may collect information about your computer and browsing actions by the use of cookies please see our Cookie Policy.


2.3 We may keep a record of correspondence, telephone calls or online live chat communications if you contact us.


2.4  We may monitor or record communications with us in which you take part:


2.4.1  to assist us with the development of our services;


2.4.2  to train our staff; and


2.4.3  if so requested by order of the Court, regulatory body or law enforcement organization.


2.5  We may collect, store and use the following kinds of personal data:


2.5.1  personal information, including name, address, email addresses and telephone numbers, that you provide to us at the time of registering with us or for the purposes of subscribing to our website services or for the purposes of using our services (including for the avoidance of doubt making a booking), email notifications and/or newsletters;


2.5.2  information relating to any transactions carried out between you and us on or in relation to the sites, including information relating to any subscription for services that you make from us;


2.5.3 information that you provide to us in correspondence or through our Live Help chat function;


2.5.4 information about your computer (including your IP address, browser type and operating system) and about your visits to and use of the sites (including your geographical location, referral source, length of visit and number of page views); and


2.5.5 cookie information please see our Cookie Policy; and


2.5.6 any other information that you choose to send to us.




3.1 Personal data submitted on the sites will be used for the purposes specified in this privacy policy or in relevant parts of the sites.


3.2 We may use your personal information to:


3.2.1 administer the sites and verify your identity;


3.2.2 improve your browsing experience by personalizing the sites for you and your computer;


3.2.3 enable your use of the services available on the sites;


3.2.4 enable the fulfillment of any contractual obligations we have with you;


3.2.5 send statements and invoices to you, and collect payments from you; send you general (non-marketing) commercial communications;


3.2.6 send you email notifications which you have specifically requested;


3.2.7 send to you our newsletter and other marketing communications relating to our business or the businesses of carefully-selected third parties which we think may be of interest to you by post or, where you have specifically agreed to this, by email or similar technology (you can inform us at any time if you no longer require marketing communications);


3.2.8 deal with inquiries and complaints made by or about you relating to the sites;


3.3 We will not without your express consent provide your personal information to any third parties for the purpose of direct marketing.


3.4 The period of use of the personal data supplied by you will not be longer than we deem necessary, but may be unlimited.


3.5 All our website financial transactions are handled through our payment services provider(s),. You should only provide your personal information to those providers after reviewing their privacy policies, which are available on their website(s). We will share information with payment services providers only to the extent necessary for the purposes of processing payments you make via our sites and for the prevention and detection of crime. We will not store any credit card information. Our current payment services providers are SagePay (, [GoCardless ( (for UK based customers only)] [and PayPal (].




4.1 Except as provided in this privacy policy, we will not provide your information to third parties.


4.2 We may disclose information about you to any of our employees, officers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes as set out in this privacy policy.


4.3 We may disclose your personal information to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.


4.4 We may also use or disclose your personal information as follows:-


4.4.1 to supply your name, email and telephone number and the nature of services you purchase or book through the site to businesses you purchase services with through BookingBug and our Affiliates;


4.4.2 to supply your address to businesses you purchase services with through BookingBug, only if the nature of the service purchased requires your address; and


4.4.3 to provide third parties with statistical information about our users but this information will not be used to identify any individual user.


4.5 In addition, we may disclose information about you:


4.5.1 to the extent that we are required to do so by law, or in connection with any legal proceedings or prospective legal proceedings;


4.5.2 in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk); and


4.5.3 in the event that we sell or buy any business or assets, to the prospective buyer or seller of such business and assets and their advisers. If our business is sold your details will be passed onto the new owner of the business.




5.1 Information that we collect may be stored and processed in and transferred between any of the countries in which we operate in order to enable us to use the information in accordance with this privacy policy.


5.2 If you are in the European Economic Area (EEA), information which you provide may be transferred to countries (including the United States) which do not have data protection laws equivalent to those in force in the EEA.


5.3 By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure adequate security for your personal data.




6.1 Data transmission over the internet is inherently insecure and we cannot guarantee the security of data sent over the internet.


6.2 We will take reasonable technical and organizational precautions to prevent the loss, misuse or alteration of your personal data and we have in place a level of security appropriate to the nature of the data and the harm that might result from a breach of security.


6.3 We will store all the personal information you provide on our secure (password- and firewall- protected) servers. All electronic transactions you make to or receive from us will be encrypted using SSL technology.


6.4 You are responsible for keeping your password and user details confidential. We will not ask you for your password.




7.1 You may have certain rights under the Act in relation to the information that we hold about you. The rights include:


7.1.1 You are entitled to have access to your personal data. You may request by writing to us (at the address given below), details of your information which we hold and the purposes for which it is held. We will provide this information within 40 days of your request, subject to any routine processing continuing between that time and the time of the response. Provision of such information may be subject to the payment of a fee (as permitted by the Act).


7.1.2 You are entitled to request that we stop using information about you for the purpose of direct marketing (i.e. the communication to you (by whatever means) of any advertising or marketing material). The request can be made by email at any time.


7.1.3 You are entitled to require a correction of errors in the personal information held about you. If we disagree that information is inaccurate you are entitled to apply to ask the court for an order that such erroneous information be rectified, blocked, destroyed or erased.




Please let us know if the personal information which we hold about you needs to be corrected or updated.




We may update this privacy policy from time-to-time by posting a new version on our sites. You should check this page occasionally to ensure you are happy with any changes.


We may also notify you of changes to our privacy policy by email.




The sites contain links to other websites. We are not responsible for the privacy policies or practices of third party websites.


11. Contact


If you have any questions about this privacy policy or our treatment of your personal data, please write to us here or by post to

50 Milk Street


MA 02109

United States