Provide customers with live and accurate staff availability without compromising security or privacy. Smart routing works out which staff can deliver the requested service, then presents the availability of the relevant staff. Staff and managers can block out time - for other appointments, vacation or regular meetings - which then updates availability in seconds.
Dynamic appointment updates
If customer-facing staff or the customer have to amend or cancel an appointment, all updates are automatically reflected in both the BookingBug calendar and the Outlook calendar. This flexibility allows more fluid management of appointment schedules, safe in the knowledge that all other calendars are perfectly accurate and up to date.
Connect MS Exchange Server
We can also configure the BookingBug platform so that it associates BookingBug staff members to members connected via MS Exchange server. When the staff member is assigned a booking, we can configure the platform to connect with Exchange so that the correct Outlook user’s calendar will display the accurate appointment information.
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Find out how BookingBug can help drive your organization's most important customer engagements