BookingBug Information Security

Third Party Data Processors 

 

BookingBug uses carefully selected third parties to assist in the provision of the BookingBug services and some of these third parties will require access to the customer data that is processed through the BookingBug service, including personal data ("Sub-Processors").

 

We are ISO 27001 certified and with our heritage in the financial services and government industries, data security is at the heart of everything we do. All Sub-Processors are subject to our rigorous internal controls.

 

In compliance with our obligations as a data controller, we've set out information about the Sub-Processors that we currently use below:

List of BookingBug Sub-Processors

Wholly-Owned Subsidiaries 

 

Sub-Processor Name

Sub-Processor Description

Sub-Processor Location

BookingBug Inc.

Data processor.

USA

BookingBug Pty Limited

Data processor.

Australia


Data Center Services


The following data center providers are used for the hosting of BookingBug servers and services. Where a provider has multiple locations BookingBug will select the location according to the applicable Data Protection Laws and/or the customer’s requirements.

 

 

Sub-Processor Name

Sub-Processor Description

Sub-Processor Location

Amazon Web Services

Core data center provider for BookingBug services.

England, Ireland, USA, Australia, Germany

RackSpace

Data center services for select customers.

England

Redcentric PLC

Data center services for select customers.

England

 


Professional Services Partners


We may partner with the following Professional Services firms in order to provide software development, engineering and implementation services.

 

 

Sub-Processor Name

Sub-Processor Description

Sub-Processor Location

Assist Software SRL

Software development, engineering and implementation services

Romania

Tech Mahindra Limited

Software development, engineering and implementation services

United Kingdom

 


Core Service Data Processors

The following data processors are core to the operation of the BookingBug platform and may be used to provide services to our customers for the stated reason.

  

Sub-Processor Name

Sub-Processor Description

Sub-Processor Location

BulkSMS

SMS relay service

England, South Africa

SendGrid

Email relay service

USA

Twilio

SMS relay service

USA

 


Customer Optional Data Processors

BookingBug provides integrations to the following services, which may be enabled for by customers to provide additional services.

 

With all optional data processors, during the set-up process, the customer should confirm with the third party in question the type of data and storage/processing location of the data provided to these services.

 

 

Sub-Processor Name

Sub-Processor Description

Sub-Processor Location

Google (Calendars)

Allows one-way or two-way sync with Google calendars

USA, Chile, Belgium, Finland, Ireland, Netherlands, Singapore, Taiwan

Mailchimp

Allows customer to export member lists to MailChimp

USA

Microsoft Exchange (Office 365)

Allows one-way or two-way sync with Google calendars

USA, Brazil, Singapore, Netherlands, Finland, Austria, Ireland, China, South Korea, Malaysia, Japan, Australia, India

Oracle Sales Cloud

Allows customers to integrate booking and member information with Oracle Sales Cloud services

England, Scotland, Netherlands, USA, Turkey, Singapore, Australia, Japan

Salesforce

Allows customers to integrate booking and member information with Salesforce services.

USA, Australia, Japan, Canada, Germany, France, England

Zoho

Allows customers to export booking and member information to Zoho for analysis

USA, Netherlands, Ireland

 

 

Optional Payment Providers

BookingBug allows customers to connect their Booking services to any of the following payment providers or banking services.

 

Sub-Processor Name

Adyen HPP

Authorize.net

Braintree

Calita SCP (Secure Card Portal)

Capita

CardSave

Civica Paylink

DataCash

eWAY (Australia)

eWAY Rapid (International)

Global Iris

GoCardless

Mercury

NetBanx

Payeezy

Payment Express

PayPal Pro

PayPal Standard

PayPoint.Net

Realex

Sage Pay

SecurePay (Australia)

Stripe

USA ePal

Westpac QuickWeb

WorldPay

WorldPay (Hosted)