Powering multichannel bookings and appointments for local, state & federal government.

connected scheduling platform for government

Transforming the Way Government Engages

BookingBug enables the secure, real-time management of all types of bookings - including appointments, classes, courses, events, reservations and inquiries - for government organizations, at any volume, for any number of users and locations.

As channel-shifting citizens seek better ways to engage with public services, BookingBug is enabling government agencies at all levels to improve the way they deliver services while achieving significant savings.

IMPROVE ACCESS TO GOVERNMENT SERVICES

SAVE COST & IMPROVE EFFICIENCY

IMPROVE CUSTOMER SERVICE & ENGAGEMENT

IMPROVE CUSTOMER DATA & INSIGHTS

Delivering Fully Integrated Public Services

Education

Public Libraries

Social Security

Permitting

licensing

Trash collection

DMV

Parks & recreation

Planning

Sporting facilities

Registry offices

Community Facilities

County clerks

Courses & classes

Ticketed events

And much more...

Government Success Stories


BookingBug is partnering with local, state and federal government organizations to build the next generation of connected customer engagement platforms. Take a look at some of our recent projects:

Government clients

Industry-Leading Innovation

A multichannel platform for government

BookingBug is the only public sector booking solution that enables the scheduling and management of appointments and events through the web, on mobile, through a call center and on-site. Cutting-edge interfaces ensure a seamless multichannel experience for citizens, associates and the wider organization.

Complete flexibility and configurability of the user experience

Your user booking journey can be fully customized to reflect your organization's brand guidelines and technical requirements without limitations. Our fully responsive booking interfaces and flexible management dashboards ensure a seamless experience regardless of channel.

Unmatched functionality, configuration and depth of platform capabilities

BookingBug is an end-to-end citizen engagement platform for government. We offer a suite of specialist tools and features that mean we can deliver a customized booking system designed specifically to meet the exact needs and requirements of your organization and the citizens you serve.

Full API integration with third-party systems

The BookingBug platform has been built from the ground up to interface seamlessly with legacy and new technologies, systems, processes and protocols. Our open architecture means BookingBug can integrate with your CRM, data warehousing, authentication, security, reporting tools and other IT systems.

A Suite of Connected Citizen Engagement Tools

Built to work responsively on all devices

Built to work responsively on all devices

Reporting, data management and analytics tools

Reporting, data management and analytics tools

Customizable email and SMS communications

Customizable email and SMS communications

Seamless, intuitive user journeys

Seamless, intuitive user journeys

Customer service center module

Customer service center module

On site check-in and walk-in booking

On site check-in and walk-in booking

Clienteling tablet app

Clienteling tablet app

Queue management module

Queue management module

Event ticketing module

Event ticketing module

Appointment follow-up and survey tool

Appointment follow-up and survey tool

Custom admin permissions

Custom admin permissions

Fully security compliant (ISO27001 accredited)

Fully security compliant (ISO27001 accredited)

Flexible hosting options

Flexible hosting options

Full Salesforce integration

Full Salesforce integration

Two-way Outlook syncing

Two-way Outlook syncing

Discover Connected Public Services at Lower Cost Today


Whether you need a basic accelerated roll-out, or a large-scale complex deployment, BookingBug will support you every step of the way, from implementation to post-deployment and beyond, to help you deliver truly exceptional online and offline experiences to you and the citizens you serve.

Contact our government team today to arrange a demo and learn more about what BookingBug can do for your organization.