Cookies Policy - BookingBug


Our sites use "cookies" and other tracking technologies which help us to improve our sites and to deliver a better, and more personalised, service.


1.1Cookies are small text files that are sent by a website to a web browser, and stored by the browser. This enables the website to identify and track the web browser. Cookies can, among other functions, enable a website to recognise a device each time it visits, remember user preferences and recommend content.

1.2Cookies in themselves do not identify the individual user, but rather the computer used. However, some cookies will contain personal information such as a username.

1.3We may use both session cookies and persistent cookies on the sites:

1.3.1Session cookies will be used to keep track of you whilst you navigate the website. Session cookies will be deleted from your computer when you close your browser.

1.3.2Persistent cookies will be used to enable our website to recognise you when you visit. Persistent cookies will remain stored on your computer until deleted, or until they reach a specified expiry date.


There are four general categories of cookies:

2.1Essential cookies

These cookies are essential to enable you to move around the sites and provide services that users ask for. For example, [we have a cookie that recognises the region you are in thereby allowing us to tailor the website accordingly].

Essential cookies do not gather any information that could be used for marketing purposes. These cookies do not retain information beyond the end of your visit.

2.2Performance cookies

These cookies collect information about how visitors use a website. For example, [we use affiliate tracking, ad conversion tracking and analytics tracking cookies].

All information that these cookies collect is aggregated and therefore cannot identify any visitor. The information is only used to improve how a website works.

2.3Functionality cookies

These cookies allow a website to remember choices that a user makes and provide enhanced, more personal features. For example, [one of our cookies enables you to stay signed into the website and recognises you when you arrive].

The information these cookies collect may be anonymised and they cannot track browsing activity on other websites. All cookie lengths 30 days, affiliate tracking, ad conversion tracking, analytics tracking, ,

2.4Behaviourally targeted advertising cookies

These cookies are used to deliver adverts more relevant to users and their interests. They are also used to limit the number of times an advert is displayed and help measure the effectiveness of an advertising campaign.

They remember that users have visited a website and the information is often shared with other organisations, such as advertisers.


Cookie Name Purpose
Session (session_id) Essential This cookie identifies the user who is interacting with the site and allows them to be logged in.
Locale (locale, geo_location) Performance This cookie ensures the user is connected to the correct servers, providing a more responsive service.
Affiliate (affiliate) Functionality This cookie is used to customize functionality for users who take advantage of our affiliate partnerships. For example users who are looking to integrate their widget on other sites are automatically redirected to authorization pages to confirm these links.
User Type (user_type) Functionality, Performance This cookie is used to streamline the website appearance and hide unrelated functionality based on the type of the user.
Chat (SnapABug) Functionality This cookie allows for users to maintain a chat session with our support team whilst using the site.
Calendar (user_calendar) Performance This cookie automatically redirects the dashboard calendar to the appropriate date.
Google Analytics (__utma, __utmb, __utmc, __utmz) Functionality, Performance This cookie is used by Google to collect anonymous usage information that we can access for internal reporting and metrics measurement. For more information visit Google Analytics Terms & Conditions.
Optify (_opt_C8PX09YU) Functionality, Performance This cookie is used to gather information on how users interact with the site.


4.1 We use Google Analytics to analyse the use of the sites. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users' computers. The information generated relating to our website is used to create reports about the use of the website. Google will store this information. Google's privacy policy is available at:

4.2 Our advertisers/payment services providers may also send you cookies.


5.1 Most browsers automatically accept cookies, but you can usually change your browser to limit or prevent cookies. (For example, in Internet Explorer you can refuse all cookies by clicking Tools, Internet Options, Privacy, and selecting Block all cookies using the sliding selector.)

5.2 Unless you have adjusted your browser settings so that it will refuse cookies, our system will issue cookies as soon as you visit our site.

5.3 If you set your browser to not accept cookies, it may result in certain sections of our sites not working properly and certain personalised services not being provided to users of your computer.