As I demonstrated in my February blog post, The One Metric That Determines An Organization’s Future Success, the Net Promoter Score (NPS) is a powerful tool for companies because it measures customer experience. It asks one question, “How likely is it that you would recommend us to a friend or colleague?” [score from 1 to 10, with 10 being the best] The advantage of NPS is, instead of measuring many variables, companies can simply measure one metric. Companies with

Read More »