Retailers are realizing that the customer journey is constantly evolving as the road to purchase continues to bounce between physical and digital worlds. As consumers cross between physical stores, laptops and mobile devices, retailers are tirelessly crafting new seamless experiences that utilize all these channels and best serve this omnichannel behavior. Amazon has just opened 7 new retail bookstores called Amazon Books and plans to open a dozen more. The first store is at Columbus Circle in New York City.

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Before you can ensure that customers are using your newly implemented scheduling software, you need to get your employees up to speed and become strong enthusiasts of the software. If employees are not on board, then customers won’t be either. Successful scheduling software adoption depends on people. Do employees know how to use the software? Does the software work with internal processes? Can employees skillfully explain the benefits of the software? Do customers know about the scheduling software? Are

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In this series we’ll be exploring the challenges the banking industry faces in creating a cohesive customer experience and the best ways to adopt an omnichannel approach. In this addition we’ll be looking at the obstacles banks face. It takes 12 positive experiences to make up for one negative for the average customer. And the negative opinion of the banking industry peaked following the 2008 economic crisis, which damaged the reputations of many formerly trusted organizations to the

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Personalisation is a word we frequently hear when it comes to customer experience. But what does ‘personalisation’ really mean? And what does it have to do with small businesses? We often perceive personalisation as something only bigger companies need to consider. Because of their high volume of customers, they use a variety of algorithms and data collecting resources to offer a seemingly personal experience.  But when it comes to smaller businesses, personalisation is already in the nature of the service,

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At BookingBug, we understand that each and every one of your customers are unique, and as such, have different requirements. By using Booking Questions, you can prepare for your customer’s booking – tailoring it to the information you receive before they’ve even walked through the door. Booking Questions can allow you to filter bookings, ensuring you only receive bookings from customers that are suitable for your service. They are also beneficial in helping you prepare for a customer’s

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