Welcome to the latest industry update from BookingBug. Every month, we summarize a handful of the key stories across the sector that you may have missed along the way. Find us on Twitter and LinkedIn to receive regular updates. From the industry: Customer experience with brands ranked 'OK' across key industries, with less than 1% ranked excellent The Drum June 30, 2017 “Forrester analyst Rick Parrish and team found that only 18% of US brands were noted for providing good

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