In my last article, I talked about gathering and understanding requirements. This time, I will move on to making sure that some hidden requirements are considered, and then how to ask the questions that make it much easier to get the rest of the firm onside (especially those pesky senior managers and board members who tend to hold the purse strings). What is the matrix within which we want to solve this problem? It's not enough to know what the

Read More »

Your organization understands the value of scheduling software and has committed resources to implement this software into your systems. Employees have to spend time learning the scheduling software, have embraced it and are sharing with colleagues, friends and customers on the ease and value of the software, but there is one problem. It’s not enough. Therefore, your organization needs to get as many customers and prospects as possible to use the software. Communicate the key benefits. Customers need to

Read More »

Before you can ensure that customers are using your newly implemented scheduling software, you need to get your employees up to speed and become strong enthusiasts of the software. If employees are not on board, then customers won’t be either. Successful scheduling software adoption depends on people. Do employees know how to use the software? Does the software work with internal processes? Can employees skillfully explain the benefits of the software? Do customers know about the scheduling software? Are

Read More »