The adoption of scheduling technology and more sophisticated customer engagement processes have had profound implication on the overall customer experience. The rise of the digital consumer has disrupted industries like retail and banking with deep and sudden impact. Banks and retailers need to start servicing their customers across all channels without hurting their existing business and services whilst maximizing high-value human-to-human interactions. Those that don't tackle the gap between digital and in-person consumer interactions head-on will quickly fall behind! Let's

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