Managing staffing at a bank is challenging – having the appropriate level of employees at each branch to meet customer demand for depositing checks, applying for loans and withdrawing cash. Banks are looking to make their branches more profitable and efficient. The easiest way to achieve these goals is to implement queuing and scheduling software to better meet the needs of a bank’s customers and employees. Here are six reasons why banks need to invest in a queuing and scheduling

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It is impossible to run an enterprise company without a Customer Relationship Management (CRM) software platform such as Salesforce or Microsoft Dynamics. CRMs make it possible to gain true insights about your customers and which marketing activities are effective, but unfortunately, too many companies use their CRM just as a contact database. This is a missed opportunity to connect with your customers and improve your sales efforts. Here are seven steps to ensure that your company has maximized the value

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In the Kevin Costner movie, Field of Dreams, a voice tells him to build a baseball diamond in his cornfield. “If you build it, they will come,” the voice says. Unfortunately for scheduling software this is not true. Too many companies successfully implement a scheduling software solution, but adoption falls flat. In our white paper, Ensure Success With Your Scheduling Software Adoption, we have outlined the best practices for software adoption including everything from naming a sponsor, setting a strategy

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We have all done it. We order ahead or book an appointment from our favorite establishment and then swoop into the store, breezily passing by the people who are patiently waiting in line. Is this considered “cutting the line” or a necessary convenience for busy customers who have neither the time nor patience to wait? Now with the advent of mobile phones and technology, ordering ahead and booking appointments is increasingly a seamless exercise. We can save our food orders

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Recently, we heard about a company that had one job search candidate show up one week early for an interview and another candidate came in for the interview one day later. Obviously, there were disconnects for all the parties involved and the result was not optimal for either the company or the interviewees. It is not hard to find stories of disasters with interview scheduling at other companies, especially where there are last-minute changes to the schedule or multiple candidates

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Scheduling retail workforce to meet in-store traffic requirements is a challenging task due to all the variables. Uncertainty about when customers will come into a store is certainly at the top of the list because while one can look at past traffic patterns, every day is a new day in retail. Employees provide their own constraints with work time preferences, turnover, scheduled and unscheduled time-off, etc. The good news is that with a queuing and scheduling software solution, retailers can

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