New report: Retail Banking Services Index US 2016 Today, BookingBug releases the first ever research into how the top 10 US retail banks are creating a more competitive customer experience, and which areas they are falling behind on. Sending mystery shoppers out to the branches, websites and call centres of each major bank, we ranked them on the marketing, attitude, accessibility and delivery of services. So what did we find? Accessing expertise wasn’t easy While 90% of the banks

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We are extremely excited to join NetFinance Interactive in California, NetFinance was created in 2005 in response to a tremendous growth in the digital finance space and a widening gap in the understanding of how financial institutions can fully take advantage of opportunities in the digital marketplace. Join the BookingBug team at NetFinance 2016 on November 29th, November 30th and December 1st to: LEARN how using BookingBug as part of your omnichannel strategies can elevate customer engagement, improve associate experiences

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We cannot wait for The Future of Retail Banking, and it’s back even bigger and better than ever before. With a brand new day focused on Customer Engagement in Banking and a stellar speaker line-up confirmed, the event will provide the perfect platform to learn from those driving change across the industry. It’s no secret that innovation is absolutely crucial to remain competitive in the banking landscape. The two day Retail Banking Summit will give you the knowledge

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