Five Retail Predictions That Will Define the Way Consumers Engage with Brands and Who Will Come Out on the Other Side INTRODUCTION Digital transformation has impacted every aspect of our daily lives - both as consumers and as businesses. From coast to coast and “across the pond,” as they say, daily news cycles continually highlight another brand closing locations, reducing workforces and eventually going out of business completely as retailers struggle to keep up with online demand. I often get

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Retailers must follow and understand consumer trends to stay relevant. Consumer loyalty can be fleeting, so it's of utmost importance that retailers use data to continuously adapt. We recently surveyed 2000 UK and US consumers to discover what the modern consumer wants in their retail experience. Here is the PDF of the Modern Consumer Report Infographic available for download. Here is the associated Modern Consumer Report eBook available for download, which contains these insights and more.

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If you’re a retailer in 2018, you may have heard about a little guy named Amazon. He’s kind of like the bully in school that took your ice cream money after you had done extra chores to earn it. He then proceeded to eat the ice cream in front of you and brag about how good it tasted too. So how do you confront the bully that’s seemingly all-powerful? In school, you could tell the teacher and

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It's Shoptalk time. With less than two weeks to go before “the world's largest conference for retail & ecommerce”, we’re beginning to prep our agendas. This year’s show features as many as 6 tracks in one day, so it’ll get a little crazy if you’re not prepared. In fact, the agenda lists 100+ speaking sessions and keynotes, not to mention startup tech talks, parties, remarks and receptions. Topics range from working with startups to new developments

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  As the UK’s largest golf retailer, American Golf knows a thing or two about brick and mortar. In their 100+ stores, they find success by differentiating themselves through one key factor: creating memorable customer experiences. You’ve likely seen articles about how retailers far and wide are trying to figure out how to adapt their stores to 2018’s customers. In fact, the research backs up exactly what American Golf is getting right; today’s consumers go to

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  If you have anything to do with retail, you know that NRF is the authority and that their Big Show is the world’s largest retail conference. At this year’s show there were 35,000 attendees from 90+ countries, so its truly a global affair. Our CEO, Glenn Shoosmith, gave a presentation to a packed house at this year’s conference. It’s not hard to guess why the room was so crowded. The topic was one that

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Another year, another Shoptalk to wow us with the latest in retail & ecommerce. Started in 2015, the Shoptalk conference immediately struck a chord with a diverse, senior-level audience. Since then, they’ve only expanded on what is undoubtedly one of most exciting conferences in retail. Here’s a snapshot of this year’s attendees that illustrates just how varied the show will be: When we head to Las Vegas for the conference in March, we’ll be surrounded by

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