Historically, banks have been heavily siloed operations - the online team has goals and systems quite separate to the in-branch teams, regional managers, and other departments. This results in a fractured core to the business, where motivations and views of the customer rarely align. Crucially, it’s holding banking back from creating the kind of customer experience other retailers have achieved. And all the while, people’s expectations are sky-rocketing. The three key areas that are affected by the siloed

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In the second part of our interview with Joy Macknight, transaction banking and technology editor at The Banker we explore how banks are using technology to bring the customer to the centre of everything they do. In our first instalment Joy told us about the challenges of silos in banking and how they lead to a fragmented customer journey. Today we focus on the solutions. Hi Joy, what are some of the ways banks are tackling these challenges? I recently

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With the former Barclays’ Chief saying that “blockchain could destroy the core of banking” and Capital One’s Financial Chief Information Officer admitting “banking is the ripest industry for disruption”, it’s clear traditional banks are going through a tumultuous time. To get to the heart of the subject we caught up with Tanya Andreasyan, Editor of Banking Technology Magazine, to find out what she’s seeing from inside the eye of the storm. Hi Tanya, what trends are leaping

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Following an action packed week in Las Vegas at Retail Banking 2016, our Financial Services team is now off to Miami for NetFinance 2016. We will be joining some of the sector’s finest minds for three days of talks, panels and discussions around the banking’s most exciting trends and innovations. As part of the event’s agenda, our very own Glenn Shoosmith, Founder and CEO of BookingBug, will be taking to the keynote stage to talk about how

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Maybe it’s Spring or maybe it’s just a coincidence, but here at BookingBug the events season is blooming as we gear up for another busy month. The next event in our calendar is American Banker’s Retail Banking, which brings some of the finest minds across the finance sector to discuss the challenges, transformations and innovations in banks, credit unions and beyond. In 2016, the conference is all about embracing the digital revolution to improve customer experiences and

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