Introducing the new Retail Banking Services Index Today, BookingBug releases the first ever research into how the top 10 retail banks are creating a more competitive customer experience, and whether they are keeping up with the rest of the high street. In a landscape transformed by clever omnichannel strategies and added value services, banks have received relatively little scrutiny compared to their retail siblings. Last year, our Retail Services Index found more retailers than ever offering defined in-store services to

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In a world of online shopping and same-day deliveries, customers have become increasingly inclined to shop online. So as retailers explore new ways to reinvigorate and monetise their in store operations, we conducted the first detailed study on how the UK’s top 20 retailers are using in-store services, experiences and expertise to offer something Amazon cannot. Assessing each retailer’s approach to offering, marketing and delivering in-store services, this report provides insights including: How pharmacies are leading the way

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