The rise of the digital consumer has disrupted industries like retail and banking with profound and sudden impact. Personalised self-service is the new normal, as are growing consumer expectations for speed, choice and fluidity. This transformation has left retailers and banks stuck in the digital-physical “failure zone”: when companies do not provide a frictionless customer experience, and consider their physical and digital experiences to be completely separate. Businesses are struggling to bridge the gap between these digital and in-person consumer

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Enhancing its integration capabilities, the platform provides a more interoperable, secure and scalable solution to its enterprise clients. Here at BookingBug, we’re the world’s leading Time-as-a-Service™ (TaaS) platform with intelligent appointment scheduling, queuing and event management applications. Today we launch our next generation integration layer, which includes powerful enhancements with Salesforce Lightning and Microsoft Exchange. With these updates, we’re continuing our effort to drive technology innovation for our enterprise clients. These enhancements propel our platform to become

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Every company has their busy times and their slow times. Some employees think that downtime means they can take a break or stand around and chat. For organizations like clothing stores or banks, this can be very frustrating for managers who want to maximize productivity. Even asking employees to do other tasks that are not their primary role can be met with resistance. Here are six ways to maximize employee productivity during slow periods at your stores. 1. Communicate the

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