Links online and offline channels for a seamless customer experience Brings together disparate data for centralized view Zero downtime and added automation increases staff efficiency and streamlines bookings One of the world’s top international department stores has significantly increased in-store visitors by rolling out an omnichannel appointment system that allows customers to book personal shopper sessions in 88 key stores. Debenhams has offered an industry-leading personal shopping service for over twenty years. The challenge was that awareness and new

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