Something deeply transformative began happening in retail in 2015. If you were there with us at Shop.org in Philadelphia in October or eTail East in Boston last August you’ll know exactly what I mean. At both events, in the keynotes, seminars and throughout the expo halls, the conversation kept coming back to how retailers can enable sustainable, scalable omnichannel strategies that incorporate – and maximize value of – their physical stores and assets. Time and again over the past year

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This time of year presents a great opportunity to take a look at how trends have evolved over the past 12 months, and to look ahead at what’s to come in 2015. With that in mind, BookingBug’s CEO and founder Glenn Shoosmith shares his predictions for the year ahead when it comes to services and experiences in retail… Looking at the coming year, it’s easy to identify technologies like beacons, mobile and NFC payment that will continue

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As we come to the end of another year, we’ve been thinking about how the retail sector has evolved over the past 12 months, the impact technology has had, and what’s to come in 2015.* With that in mind, we’ve been reviewing some of the predictions retail analysts and pundits have made as we head towards the new year. * Here’s a round-up of some of our favourites… Beyond Omnichannel “Last year, the fifth anniversary of our

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