Introducing the new Retail Banking Services Index Today, BookingBug releases the first ever research into how the top 10 retail banks are creating a more competitive customer experience, and whether they are keeping up with the rest of the high street. In a landscape transformed by clever omnichannel strategies and added value services, banks have received relatively little scrutiny compared to their retail siblings. Last year, our Retail Services Index found more retailers than ever offering defined in-store services to

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Something deeply transformative began happening in retail in 2015. If you were there with us at Shop.org in Philadelphia in October or eTail East in Boston last August you’ll know exactly what I mean. At both events, in the keynotes, seminars and throughout the expo halls, the conversation kept coming back to how retailers can enable sustainable, scalable omnichannel strategies that incorporate – and maximize value of – their physical stores and assets. Time and again over the past year

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Let’s check the calendar, shall we? Nearly a year has passed since Shop.org. Seven months since NRF. At both shows we saw and heard a lot about “omnichannel” and “multichannel,” “clienteling” and retail innovation. Yet entire seasons have passed. And according to trade writers, many retailers are still slow to execute on these concepts.  Slow to put practices in place that deliver on the expectations of omnichannel customers and current-quarter shareholders alike. This is understandable. Change is hard

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BookingBug + John Lewis

Glenn

by: Glenn

Whatever your interest or involvement in the retail sector, 2014 was without a doubt the year we all hit peak omnichannel. It was also the year that the team here at BookingBug kicked off one of our most interesting and far-reaching retail projects to date – with omnichannel heavyweight John Lewis… The Background As one of the UK’s largest and most respected department stores, John Lewis operates 43 shops and stocks more than 350,000 separate lines across fashion, home

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The recent Mobile Government event in London brought together leaders from local and central government institutions from up and down the UK to discuss the future of public services. As mobile technologies become more ubiquitous, and customers expect to engage across multiple channels, BookingBug joined the conversation leading a packed seminar on “Next generation customer engagement.” Hosted by BookingBug’s CEO & Founder Glenn Shoosmith, and with case studies presented by Aaron Osborne-Taylor from Plymouth City Council and Mark Barlow

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As we come to the end of another year, we’ve been thinking about how the retail sector has evolved over the past 12 months, the impact technology has had, and what’s to come in 2015.* With that in mind, we’ve been reviewing some of the predictions retail analysts and pundits have made as we head towards the new year. * Here’s a round-up of some of our favourites… Beyond Omnichannel “Last year, the fifth anniversary of our

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Scaling to meet rocketing enterprise demand and expand technology lead 2013 included new office, new clients, new hires National clients include Waitrose, Pets at Home, Jessops & local councils When we launched in 2009, it was clear that booking and buying services online was a far cry from the fast, simple experience of buying goods. In the years since, BookingBug has become the standard for thousands of small and mid-sized service businesses to tackle just that challenge. But at the

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