Welcome to the latest industry update from BookingBug. Every month, we summarize a handful of the key stories across the industry that you may have missed along the way. Find us on Twitter and LinkedIn to receive regular updates. From the industry: 5 Ways Chatbots Can Improve Customer Experience In Banking Forbes Aug 6, 2017 *“We’re already seeing banks such as Swedbank posting positive results of their chatbot tool called “Nina” built with Nuance Communications. The bank says of

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Welcome to the latest industry update from BookingBug. Every month, we summarize a handful of the key stories across the sector that you may have missed along the way. Find us on Twitter and LinkedIn to receive regular updates. From the industry: Customer experience with brands ranked 'OK' across key industries, with less than 1% ranked excellent The Drum June 30, 2017 “Forrester analyst Rick Parrish and team found that only 18% of US brands were noted for providing good

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Welcome to the latest industry update from BookingBug. Every month, we summarize a handful of the key stories that you may have missed along the way. Find us on Twitter and LinkedIn to receive regular updates. From the industry: Brands unclear who should take responsibility for customer experience Marketing Week June 1, 2017 “Just 35% of CMOs believe it is their responsibility to use customer data insights to improve the customer experience, compared to 37% of CEOs and a mere

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Welcome to a new feature of the BookingBug blog. Every month, we will be summarizing a handful of the key stories you may have missed along the way. Find us on Twitter and LinkedIn to receive regular updates. From the industry: Salesforce's Dream: A Customer Experience That's Totally Connected Forbes May 31, 2017 “If you go to a store and call the call center an hour later, the call center should know what happened in the store. And if you

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