Hej Shoptalkers, We’re getting ourselves ready for the first ever Shoptalk Europe hosted in Copenhagen and hope you’re as excited as we are. Shoptalk launched in 2015 in the US and had immediate success with a diverse and senior-level attendees. Here’s a snapshot of the attendees at this year’s Shoptalk Europe: Just 6 days from the time of this publication, we’ll all be amongst 2,000 of the best and brightest in retail & ecommerce

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In our latest series of interviews we’ve set out to truly understand customer experience, to establish where it is now, and find out where it will go next. This week we’re speaking to Brian Solis, award-winning author, keynote speaker and Principal Analyst for Altimeter Group, the digital analyst group at Prophet. Hi Brian, what do you think have been the most significant advances in CX in previous years? You can’t talk about customer experience if you don’

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In our latest series of interviews, we’ve set out to truly understand customer experience, to establish where it is now, and find out where it will go next. This week we’re speaking to Matthew Watkinson, CX Consultant and author of The Ten Principles Behind Great Customer Experiences Hi Matt, How did you end up specializing in CX? I began my career as a web designer and by the time I left university UX skills were in big demand.

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It’s that time of year again. eTail East is kicking off this month bringing together eCommerce and Omni-Channel Retail Innovators. eTail East is held at The Sheraton in Boston and will bring together 900 retailers, 100 speakers and many services and solution providers under one roof. This year promises some amazing keynotes, sessions and networking opportunities. So how can you pick just the cream of the crop? In the end, it depends on where your brand sits today and

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Modern day retail loyalty is no longer as simple as collecting loyalty points on a plastic card. Nowadays it is the entire user experience which will determine whether customers choose to return again. Retail brands from all over the world are investing more and more in customer experience to create genuine long term customer loyalty, especially through recent technological innovations. By making sure their stores are up to date with the most innovative technology, they hope that customers will have

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With over 50,000 annual transactions, My Home Move is the UK’s leading provider of mover conveyancing services and is constantly striving to improve the experience for its customers. As part of these efforts, the team has recently adopted BookingBug as a simple way to co-ordinate customer calls, that ties directly into its existing customer systems. Here, we talk to Head of Product at My Home Move, Russell Foley, to learn more about how the project came about and

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Links online and offline channels for a seamless customer experience Brings together disparate data for centralized view Zero downtime and added automation increases staff efficiency and streamlines bookings One of the world’s top international department stores has significantly increased in-store visitors by rolling out an omnichannel appointment system that allows customers to book personal shopper sessions in 88 key stores. Debenhams has offered an industry-leading personal shopping service for over twenty years. The challenge was that awareness and new

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