Note: This post was originally published in March 2017 and has been updated for accuracy and comprehensiveness. Customer Relationship Management is really important for many businesses, in particular, small ones, as it is the focus point of sales and marketing strategies. At the centre of a business’ CRM is their customer database, which is a really helpful tool enabling them to; identify customer trends, create customer loyalty and increase their customer communication. All businesses have a customer database, whether it

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At BookingBug, we understand that each and every one of your customers are unique, and as such, have different requirements. By using Booking Questions, you can prepare for your customer’s booking – tailoring it to the information you receive before they’ve even walked through the door. Booking Questions can allow you to filter bookings, ensuring you only receive bookings from customers that are suitable for your service. They are also beneficial in helping you prepare for a customer’s

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raincashregisterfacebooklikessocial" title="" />We now live in a day where we no longer look to the word of mouth as we did in the past to help us make decisions, particularly when it comes to purchasing a new product or service. Countless studies have shown that although word of mouth is a strong influence in getting consumers to make a purchase, it has a stronger effect on consumers in an online setting. Whether it be the Amazon reviews section, a tried-and-tested

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#WidgetWednesday: BeeTennis

Glenn

by: Glenn

It’s time for another #WidgetWednesday! And this week we have chosen BeeTennis, who offer various forms of tennis coaching, no matter what your skill level. BeeTennis are based in Greater Manchester – and proud of it! The ‘Bee’ in their name represents the term ‘busy bee’, which was allegedly first coined during the start of the industrial revolution, to describe the collective effort of Mancunians to achieve greatness.   Why we have nominated BeeTennis as this week’s #WidgetWednesday Simplistic yet

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