Consumers are spoiled on technology. They use Airbnb to rent rooms across the country, Yelp to find the best local restaurant, Uber to pick them up and Amazon to deliver their goods within 48 hours or less. Consumers expect the same level of digital service from their government. Citizens want to interact with their government digitally via a web portal or a mobile app—to pay bills, to book appointments, to get answers or to order services – an eGovernment. Unfortunately,

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Improving the Efficiency of Government Offices Through Appointment Scheduling Software Imagine you are one of the parents of a family of four, and you are on fabulous European vacation with your family. It is late June and you have just spent three glorious days in France, with visits to Germany and Italy up next. Currently, you are on a “bateaux mouche” on the River Seine, gliding by the captivating sights of Paris. Your son asks for the backpack that contains

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As part of a series of interviews, we recently spoke with the editor of Banking Technology about the future of services in retail banking. This latest edition approaches the same topic with BookingBug’s CEO and founder, Glenn Shoosmith. Hi Glenn, tell us a bit about BookingBug’s big focus? It’s clear retail banking, particularly in the US, has been a key area for us in 2016. The UK is a smaller market and we’re already engaged with

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In the UK, 82% of the population are now online compared to just 35% 10 years ago, and as a result people are looking for easier ways to engage with public sector services. In 2012 the Government implemented The Civil Service Reform Plan outlining the unprecedented evolution of all Government services, from central Government to Local Authorities. This move into the digital era is outlined in the Government Digital Strategy through which they aim to save the public time whilst

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Technology is rapidly changing the way organizations across the public sector engage with the people they serve and here at BookingBug we’re proud to be part of that revolution. This week Washington DC is playing host to ACQUIRE 2016, a two-day conference and expo that aims to help government agencies create, manage and run better services for citizens. BookingBug’s specialist government team will be there to join the conversation with government, military and contracting professionals from across the

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The recent Mobile Government event in London brought together leaders from local and central government institutions from up and down the UK to discuss the future of public services. As mobile technologies become more ubiquitous, and customers expect to engage across multiple channels, BookingBug joined the conversation leading a packed seminar on “Next generation customer engagement.” Hosted by BookingBug’s CEO & Founder Glenn Shoosmith, and with case studies presented by Aaron Osborne-Taylor from Plymouth City Council and Mark Barlow

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Over the past two years, the Digital by Default agenda has moved from theory to reality for government organisations, and their customers, up and down the UK. We’ve come a very long way, but there remains a lot more work still to do. As the government continues to find new ways to make services more accessible through digital channels, we are delighted to announce that we are partnering with the Mobile Government 2015 event next month to join the

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