In the past, banks competitive edge came from product, price and size of their branch network. The institutions with large branch numbers took the lion’s share of the market through locality and convenience. Today, the main competitive advantage goes to the bank providing the best customer experience. Despite online banking becoming the main channel for customers to conduct their day-to-day finances, recent research by Celent found that 77% of adults in the USA prefer in-branch conversations when needing advice

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We cannot wait for The Future of Retail Banking, and it’s back even bigger and better than ever before. With a brand new day focused on Customer Engagement in Banking and a stellar speaker line-up confirmed, the event will provide the perfect platform to learn from those driving change across the industry. It’s no secret that innovation is absolutely crucial to remain competitive in the banking landscape. The two day Retail Banking Summit will give you the knowledge

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