New report: Retail Banking Services Index US 2016 Today, BookingBug releases the first ever research into how the top 10 US retail banks are creating a more competitive customer experience, and which areas they are falling behind on. Sending mystery shoppers out to the branches, websites and call centres of each major bank, we ranked them on the marketing, attitude, accessibility and delivery of services. So what did we find? Accessing expertise wasn’t easy While 90% of the banks

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We are extremely excited to join NetFinance Interactive in California, NetFinance was created in 2005 in response to a tremendous growth in the digital finance space and a widening gap in the understanding of how financial institutions can fully take advantage of opportunities in the digital marketplace. Join the BookingBug team at NetFinance 2016 on November 29th, November 30th and December 1st to: LEARN how using BookingBug as part of your omnichannel strategies can elevate customer engagement, improve associate experiences

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Introducing the new Retail Banking Services Index Today, BookingBug releases the first ever research into how the top 10 retail banks are creating a more competitive customer experience, and whether they are keeping up with the rest of the high street. In a landscape transformed by clever omnichannel strategies and added value services, banks have received relatively little scrutiny compared to their retail siblings. Last year, our Retail Services Index found more retailers than ever offering defined in-store services to

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We are extremely excited as we join BAI Beacon in Chicago. Attendees can expect an all-new immersive conference that provides new perspectives on powering smart decisions through innovation, thought leadership and engagement impacting the financial services industry. Join the BookingBug team at BAI Beacon 2016 on Wednesday October 5th and Thursday October 6th to: LEARN how using BookingBug as part of your omnichannel strategies can elevate customer engagement, improve associate experiences and increase revenue. JOIN live hands-on demonstrations of the

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Maybe it’s Spring or maybe it’s just a coincidence, but here at BookingBug the events season is blooming as we gear up for another busy month. The next event in our calendar is American Banker’s Retail Banking, which brings some of the finest minds across the finance sector to discuss the challenges, transformations and innovations in banks, credit unions and beyond. In 2016, the conference is all about embracing the digital revolution to improve customer experiences and

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