Recently, we looked at a few U.S. cities that are on the forefront of eGovernment innovation. These award-winning digital governments, including Los Angeles, Durham and Virginia Beach, are innovating their governments to be more user-friendly and accessible for their constituents. What is eGovernment? eGovernment or egov (short for electronic government) is a trend that is being driven both internally by government entities looking to improve efficiency and costs and externally by citizens demanding the same level of digital access

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Consumers are spoiled on technology. They use Airbnb to rent rooms across the country, Yelp to find the best local restaurant, Uber to pick them up and Amazon to deliver their goods within 48 hours or less. Consumers expect the same level of digital service from their government. Citizens want to interact with their government digitally via a web portal or a mobile app—to pay bills, to book appointments, to get answers or to order services – an eGovernment. Unfortunately,

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