2017 has been another interesting year for retail tech so far, with Amazon launching a checkout-free shopping experience and Domino’s Pizza unveiling a bot for Facebook Messenger that lets customers order directly through the app. Yet both of these tech advancements actually have something far more important at their core; retailers are realising the value of putting customers at the centre of the experience, and how they can increase the value of each interaction in the process. It’s

Read More »

Links online and offline channels for a seamless customer experience Brings together disparate data for centralized view Zero downtime and added automation increases staff efficiency and streamlines bookings One of the world’s top international department stores has significantly increased in-store visitors by rolling out an omnichannel appointment system that allows customers to book personal shopper sessions in 88 key stores. Debenhams has offered an industry-leading personal shopping service for over twenty years. The challenge was that awareness and new

Read More »