Spotlight on CX: Jeanne Bliss

Harry Hodges

by: Harry Hodges

In our latest series of interviews, we’ve set out to truly understand customer experience, to establish where it is now, and find out where it will go next. This week we’re speaking to Jeanne Bliss, CX pioneer, author and co-founder of the Customer Experience Professionals Association. Hi Jeanne, how did you end up specializing in CX? JB: I held one of the first versions of a CX role at Microsoft back in 1983 before going on to work

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In our latest series of interviews we’ve set out to truly understand customer experience, to establish where it is now, and find out where it will go next. This week we’re speaking to Shep Hyken, CX Consultant and author of The Amazement Revolution. Hi Shep, let’s start by hearing a bit about yourself and how you became involved in CX? My speciality is customer service and experience expertise - there’s a big difference between the two.

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In our latest series of interviews we’ve set out to truly understand customer experience, to establish where it is now, and find out where it will go next. This week we’re speaking to Brian Solis, award-winning author, keynote speaker and Principal Analyst for Altimeter Group, the digital analyst group at Prophet. Hi Brian, what do you think have been the most significant advances in CX in previous years? You can’t talk about customer experience if you don’

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In our latest series of interviews, we’ve set out to truly understand customer experience, to establish where it is now, and find out where it will go next. This week we’re speaking to Sam Stern, the Principal Analyst serving customer experience professionals for Forrester. Hi Sam, how did you end up specializing in CX? Forrester has been covering this area for 20 years so when I joined 14 years ago I managed to familiarize myself with CX quite

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In our latest series of interviews, we’ve set out to truly understand customer experience, to establish where it is now, and find out where it will go next. This week we’re speaking to Matthew Watkinson, CX Consultant and author of The Ten Principles Behind Great Customer Experiences Hi Matt, How did you end up specializing in CX? I began my career as a web designer and by the time I left university UX skills were in big demand.

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In our latest series of interviews we’ve set out to truly understand customer experience, to establish where it is now, and find out where it will go next. This week we’re speaking to Neil Davey, Editor of MyCustomer... Hi Neil, how did you end up specializing in CX? My background was originally in newspaper journalism before I started writing for Internet Works, one of the earliest publications in the UK covering digital business. Even back then we touched

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In our latest series of interviews we’ve set out to truly understand customer experience, to establish where it is now, and find out where it will go next. First up is Blake Morgan, Keynote Speaker, Futurist, Customer Experience Reporter at Forbes and Author of More is More. Hi Blake, Let’s start with what you think have been the most significant advances in CX in previous years? It's an interesting time in history, because people, no matter what type

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