In our latest series of interviews we’ve set out to truly understand customer experience, to establish where it is now, and find out where it will go next. This week we’re speaking to Shep Hyken, CX Consultant and author of The Amazement Revolution. Hi Shep, let’s start by hearing a bit about yourself and how you became involved in CX? My speciality is customer service and experience expertise - there’s a big difference between the two.

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raincashregisterfacebooklikessocial" title="" />We now live in a day where we no longer look to the word of mouth as we did in the past to help us make decisions, particularly when it comes to purchasing a new product or service. Countless studies have shown that although word of mouth is a strong influence in getting consumers to make a purchase, it has a stronger effect on consumers in an online setting. Whether it be the Amazon reviews section, a tried-and-tested

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As we come to the end of another year, we’ve been thinking about how the retail sector has evolved over the past 12 months, the impact technology has had, and what’s to come in 2015.* With that in mind, we’ve been reviewing some of the predictions retail analysts and pundits have made as we head towards the new year. * Here’s a round-up of some of our favourites… Beyond Omnichannel “Last year, the fifth anniversary of our

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It’s one thing being able to engage with your customer’s face-to-face, but engaging with them online can be a real difficulty. With people growing wearier of marketing and tuning out most forms of it, trying to get through to them can often feel like talking to a brick wall. So here are 5 tips to boost your business’ response rate and vastly improve your relationship with your customers: 1. Keep the tone natural and conversational When it comes

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Beauty sample subscription service, Birchbox, has recently followed it’s launch of it’s NYC brick and mortar store with another pop-up in London’s Soho. We’ve worked with them to launch an online appointment scheduling system for their charity even, Manicure Marathon on August 29. For more info on how BookingBug has created an integrated platform complete with payment processing and branded confirmation emails, check out some of our recent press mentions at the Essential Retail, Retail Technology

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Widget Wednesday: MinifyMusic

Glenn

by: Glenn

This week’s #WidgetWednesday is MinifyMusic! The Colorado-based company allows you to quickly and easily convert your old-school audio CD’s into a convenient digital library. You can do this in three ways, either by scheduling an at-home appointment, by mailing in your CD’s, or as a vendor by purchasing their MinifyMusic portable box. Minify uses their BookingBug widget to allow customers to schedule their at-home services, either Home Simple, Home Plus, or Home Deluxe. They not only provide

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Widget Wednesday: Cosmic Photo Booth

Glenn

by: Glenn

This week’s #WidgetWednesday is Cosmic Photo Booths! This photo booth rental service based out of Dallas/Ft. Worth, Texas, is the missing ingredient that can bring any party to the next level. Cosmic allows its party people to choose from two options, print + digital or digital only and then book a specific date and time to rent the machines. Here’s their booking journey: The next step is choosing a date, time and rental duration. The final step is

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