Chatbots have been a hot topic in retail in 2017, and it looks like this trend is set to continue. Many retailers have introduced the humanoids into their online and mobile customer service strategy to offer customers the human touch in real time, which has become desirable in the digital age. Accenture Strategy recently found that 77% of individuals still want human interaction when they require guidance and advice, which can be a challenge for retailers to provide when more

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