Unless you keep your cash stashed under the bed, it’s inevitable you’ve experienced how technology has impacted the way we interact with our finances and the institutions that take care of them. From contactless payments to peer-to-peer powered loans, technology is transforming and enabling dramatic shifts in the industry. But while it’s widely accepted by banks that tech can help improve their offering, few people believe it will replace humans entirely. It’s about finding the fine

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Even as online banking usage continues to grow, major retail banks are struggling to create an ideal in branch experience to complement it. This is even more important in light of the finding that 70% of consumers now swap between online and offline channels when carrying out a transaction. This is just one of the findings from market research firm Lightspeed who we commissioned to poll 2,000 consumers across the US and UK, now available in our latest report,

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