Come visit BookingBug at booth #20 at MoneyLIVE 2018! With MoneyLIVE Summit fast approaching, it’s time to take a deeper dive into the event agenda and suss out the key sessions you won’t want to miss. With over 400 attendees and 80+ speakers, this year promises to host the best of the European banking industry in London on 26-27 of November and provide an exclusive networking platform for all attendees. During the two day conference, attendees will get

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In the past, banks competitive edge came from product, price and size of their branch network. The institutions with large branch numbers took the lion’s share of the market through locality and convenience. Today, the main competitive advantage goes to the bank providing the best customer experience. Despite online banking becoming the main channel for customers to conduct their day-to-day finances, recent research by Celent found that 77% of adults in the USA prefer in-branch conversations when needing advice

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Retail banks are at a time of rapid innovation and change, as they're faced with elevated customer expectations and formidable digital competitors. To stay relevant, banks must listen to their customers and take steps to provide a phenomenal customer experience. We recently surveyed 2,000 financial consumers in the US and UK to understand more about their expectations and interests when it comes to banking. Below are their insights. Here is the PDF of the Modern Banking Report Infographic available

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My uncle recently told me that when he was 7, he went to his local bank and opened his first savings account. To track his account balance, a teller named Marjorie gave him a little notebook called a passbook. Every time he went in to make a deposit or a withdraw money, he would wait until Marjorie was available. He would hand over the passbook to Marjorie and she would stamp the transaction and his new account balance in the

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In a recent blog, we discussed how Blockchain works and what it means for the future of the Banking Industry. Blockchain has emerged as an exciting new development across the retail industry, in this blog we explore how the Blockchain can improve your processes, gain trust from customers and ensure health and safety regulations are met. How does blockchain work? Blockchain is a digital record of data and transactions chronologically linked. Using distribution ledger technology, all data is available to

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Unless you keep your cash stashed under the bed, it’s inevitable you’ve experienced how technology has impacted the way we interact with our finances and the institutions that take care of them. From contactless payments to peer-to-peer powered loans, technology is transforming and enabling dramatic shifts in the industry. But while it’s widely accepted by banks that tech can help improve their offering, few people believe it will replace humans entirely. It’s about finding the fine

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Salesforce has coined the current era as ‘The Age of the Customer’, where everyone and everything is connected. In banking, this transformation means that technology will play an increasingly significant role in, the way customers interact with their bank. But will the introduction of the bots, machine learning, and AI mean a better quality of customer service? Or do people still want the human touch? Among the benefits, machines are more accurate than human beings; they don’t get tired

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