As I review our progress in 2018 and goals for 2019, I recognise how important it is to get out of the office and attend industry events. Whether the event is with partners, customers or prospective customers, it’s always amazing to hear how others are navigating changes in banking. Though I attended several events and workshops in 2018, one that consistently stands out is MoneyLIVE. MoneyLIVE is an annual retail banking conference in London, where 400+ attendees gather to

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Come visit BookingBug at booth #20 at MoneyLIVE 2018! With MoneyLIVE Summit fast approaching, it’s time to take a deeper dive into the event agenda and suss out the key sessions you won’t want to miss. With over 400 attendees and 80+ speakers, this year promises to host the best of the European banking industry in London on 26-27 of November and provide an exclusive networking platform for all attendees. During the two day conference, attendees will get

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In the past, banks competitive edge came from product, price and size of their branch network. The institutions with large branch numbers took the lion’s share of the market through locality and convenience. Today, the main competitive advantage goes to the bank providing the best customer experience. Despite online banking becoming the main channel for customers to conduct their day-to-day finances, recent research by Celent found that 77% of adults in the USA prefer in-branch conversations when needing advice

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Retail banks are at a time of rapid innovation and change, as they're faced with elevated customer expectations and formidable digital competitors. To stay relevant, banks must listen to their customers and take steps to provide a phenomenal customer experience. We recently surveyed 2,000 financial consumers in the US and UK to understand more about their expectations and interests when it comes to banking. Below are their insights. Here is the PDF of the Modern Banking Report Infographic available

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My uncle recently told me that when he was 7, he went to his local bank and opened his first savings account. To track his account balance, a teller named Marjorie gave him a little notebook called a passbook. Every time he went in to make a deposit or a withdraw money, he would wait until Marjorie was available. He would hand over the passbook to Marjorie and she would stamp the transaction and his new account balance in the

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Pundits have dubbed Blockchain a solution looking for a problem. Originally used solely for financial transactions within the crypto-currency market, the potential of this technology has grown to offer retailers horizontal applications across areas such as payments, customer relationship management, data and analytics. In this article, we examine how this versatile tech is poised to revolutionize the retail sector – and what impact it could have on your online event scheduling software. What is Blockchain? At the heart of Bitcoin and

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Unless you keep your cash stashed under the bed, it’s inevitable you’ve experienced how technology has impacted the way we interact with our finances and the institutions that take care of them. From contactless payments to peer-to-peer powered loans, technology is transforming and enabling dramatic shifts in the industry. But while it’s widely accepted by banks that tech can help improve their offering, few people believe it will replace humans entirely. It’s about finding the fine

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