Blockchain and its coming impact on banks is a topic of wide debate within the financial sector. We predict changes to everything from payments to your online appointment scheduling software. What is Blockchain? Blockchain was created to serve as the public transaction ledger for cryptocurrencies, with bubble-bursting Bitcoin by far its most famous progeny. It’s a technology that uses distributed databases and cryptography to record transactions. in an ever-growing system of interlinked records or ‘blocks’ all synced with identical

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Personalisation is a word we frequently hear when it comes to customer experience. But what does ‘personalisation’ really mean? And what does it have to do with small businesses? We often perceive personalisation as something only bigger companies need to consider. Because of their high volume of customers, they use a variety of algorithms and data collecting resources to offer a seemingly personal experience.  But when it comes to smaller businesses, personalisation is already in the nature of the service,

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