Retail banks are at a time of rapid innovation and change, as they're faced with elevated customer expectations and formidable digital competitors. To stay relevant, banks must listen to their customers and take steps to provide a phenomenal customer experience.
We recently surveyed 2,000 financial consumers in the US and UK to understand more about their expectations and interests when it comes to banking. Below are their insights.
- Here is the PDF of the Modern Banking Report Infographic available for download.
- Here is the associated Modern Banking Report eBook available for download, which contains these insights and more.