New Report: Retail Service Innovation - Fashion Focus

Earlier this year, we visited 20 top retailers and measured their commitment to offering added value services and experiences in store. Surprisingly, 80% of the fashion brands in the study scored fewer than half of the points on offer, which is significantly lower than every other sector, from consumer technology to home stores and pharmacy.

So why did fashion score so low? In order to understand this missed opportunity for fashion retail, we’ve returned to explore the sector in more detail, pulling together research views and insights from across the industry to reveal current trends.

If you’re a fashion retailer looking for new ways to increase brand loyalty and average spend by giving customers a better way to engage with you, you can download the full report here.

If you’d like to discuss the report in more detail or chat about your appointment booking challenges with one of our retail specialist team email us at: