In our latest series of interviews we’ve set out to truly understand customer experience, to establish where it is now, and find out where it will go next. This week we’re speaking to Adrian Swinscoe, a CX consultant who has been growing and developing customer-focused businesses for 20 years. He has previously worked with Shell, FT and The Economist Group and is author of the Amazon bestseller How to Wow. Hi Adrian, tells us a bit about yourself

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Last Thursday, BookingBug was recognized by the BritishAmerican Business as a leader in one of the strongest trading relationships in the world. In a special ceremony at the Grange St Paul’s in London, the TransAtlantic Growth Awards (TAG) celebrated the achievements of micro, small and medium-sized UK and US companies as they think big, grow their business and use the transatlantic markets for their next phase of growth. Hayley-Jayne Cone, BookingBug’s VP of Customer Success, accepted the award

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  If you have anything to do with retail, you know that NRF is the authority and that their Big Show is the world’s largest retail conference. At this year’s show there were 35,000 attendees from 90+ countries, so its truly a global affair. Our CEO, Glenn Shoosmith, gave a presentation to a packed house at this year’s conference. It’s not hard to guess why the room was so crowded. The topic was one that

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Following Deloitte’s Fast 50 UK, we are delighted to announce that BookingBug was nominated as one of EMEA’s fastest growing technology companies at the Deloitte Technology Fast 500 EMEA for third year running. The Technology Fast 500 EMEA program is an objective industry ranking focused on technology ecosystem companies in the EMEA region. It recognizes technology companies that have achieved the fastest rates of revenue growth in Europe, the Middle East, and Africa during the past four years.

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Last night, the 50 fastest growing tech companies in the UK gathered for the announcement of this year’s Deloitte Technology Fast 50 ranking. The award celebrates innovation and entrepreneurship and our placement in this programme for the third consecutive year, alongside some seriously impressive technology brands, is a true testament to the hard work of our exceptional team. David Cobb, lead partner for the Deloitte UK Technology Fast 50, said: “The Deloitte UK Technology Fast 50 gives great profile

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Many of our customers are starting to use machine learning to improve the performance of their company. Machine learning is an application of artificial intelligence (AI) which trains computer systems to learn on their own without human assistance. Recently, we have seen an explosion in machine learning successes across many industries. There are three key reasons; an increase in the amount of data available, algorithm improvements and increases in computer hardware speeds. There are three broad categories of machine learning:

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Managing staffing at a bank is challenging – having the appropriate level of employees at each branch to meet customer demand for depositing checks, applying for loans and withdrawing cash. Banks are looking to make their branches more profitable and efficient. The easiest way to achieve these goals is to implement queuing and scheduling software to better meet the needs of a bank’s customers and employees. Here are six reasons why banks need to invest in a queuing and scheduling

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