Just a few months ago, our Modern Consumer Research presented findings advocating that the tales of demise for brick-and-mortar retailers were a little premature. This rings particularly true in the case of the retail banking space. While footfall to brick-and-mortars of nearly all types has declined in some way, consumers are becoming increasingly reliant on meaningful face-to-face interactions. When it comes to those life moments that are of high importance like taking out a mortgage, student loans or planning for

Read More »

For any enterprise organization, the scarcest resource is not money, skills, or free doughnuts in the break room. It's time. Employees are making hundreds of decisions about their time every day. They're choosing to spend their time working on a project, scheduling a meeting with a customer or blocking out time to do a deep dive. Your customers are doing the same thing. Because of the value your company is providing, they're choosing to spend their time with you rather

Read More »

  As the UK’s largest golf retailer, American Golf knows a thing or two about brick and mortar. In their 100+ stores, they find success by differentiating themselves through one key factor: creating memorable customer experiences. You’ve likely seen articles about how retailers far and wide are trying to figure out how to adapt their stores to 2018’s customers. In fact, the research backs up exactly what American Golf is getting right; today’s consumers go to

Read More »

Your organization understands the value of scheduling software and has committed resources to implement this software into your systems. Employees have to spend time learning the scheduling software, have embraced it and are sharing with colleagues, friends and customers on the ease and value of the software, but there is one problem. It’s not enough. Therefore, your organization needs to get as many customers and prospects as possible to use the software. Communicate the key benefits. Customers need to

Read More »

In our latest series of interviews we’ve set out to truly understand customer experience, to establish where it is now, and find out where it will go next. This week we’re speaking to Brian Solis, award-winning author, keynote speaker and Principal Analyst for Altimeter Group, the digital analyst group at Prophet. Hi Brian, what do you think have been the most significant advances in CX in previous years? You can’t talk about customer experience if you don’

Read More »

It is impossible to run an enterprise company without a Customer Relationship Management (CRM) software platform such as Salesforce or Microsoft Dynamics. CRMs make it possible to gain true insights about your customers and which marketing activities are effective, but unfortunately, too many companies use their CRM just as a contact database. This is a missed opportunity to connect with your customers and improve your sales efforts. Here are seven steps to ensure that your company has maximized the value

Read More »

In the Kevin Costner movie, Field of Dreams, a voice tells him to build a baseball diamond in his cornfield. “If you build it, they will come,” the voice says. Unfortunately for scheduling software this is not true. Too many companies successfully implement a scheduling software solution, but adoption falls flat. In our white paper, Ensure Success With Your Scheduling Software Adoption, we have outlined the best practices for software adoption including everything from naming a sponsor, setting a strategy

Read More »