As digital innovation continues to evolve, so does the way consumers interact with the brands and businesses around them. While banks and other financial institutions have made efforts to adapt to this ever changing landscape, not all digital transformation strategies are created equal. Which is why we thought it might be helpful to share a few key insights and approaches that have proven successful for those financial institutions that have a true mastery of the digital landscape and how each

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The State of Modern Banking

Harry Hodges

by: Harry Hodges

As digital innovation evolves , so does the way in how consumers interact with the financial institutions around them. To keep up with these rapid industry changes that are impacting consumer behaviors and their financial institution preferences, BookingBug has recently completed our 2nd year of consumer research. The report, Modern Banking Research, covers 2,000 respondents in the US and UK to provide a global view into the revolutionary changes occurring in retail banking. The Democratization of Banking In comparison to

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YBS Cuts Admin Time by 50%

Harry Hodges

by: Harry Hodges

The financial services industry hasn’t traditionally been known as a space where “customer is king”, so when movers & shakers come around, people take notice. In the UK, Yorkshire Building Society (YBS) is one of those movers & shakers. They believe that for high-value customers like mortgage applicants, there is no margin for error when it comes to customer service. They employ this mentality throughout their 200+ branches and 4500 team members. When the partnership between YBS and BookingBug

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Over the past two years we have surveyed 4,000 customers to gain an in-depth understanding of the underlying trends driving the behaviors of modern shoppers and what this means for retailers. We've delved into the data to discover how today's consumers are taking an omnichannel approach to shopping, the compelling differences and similarities between the US and UK markets, and why retailers need to be hosting events in 2018. Here are some key insights for retailers to best leverage

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Boston, MA, January 30, 2018 – Traditional brick-and-mortar retailers are faced with increased financial and competitive pressures as consumers are shifting to an omnichannel, engagement-oriented, customer journey. Retailers must provide an interactive digital in-store shopping experience and have knowledgeable staff to greet their customers. Consumers are demanding more interaction when they visit a store. Today, BookingBug releases The Modern Consumer, research looking at shifting consumer expectations and their relationship with online and offline shopping channels. Featuring an independent survey of 2,

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There’s no denying that the shift to e-commerce in recent years has been a devastating blow to retailers with a reported 15 stores closing a day. It’s not just local businesses, retailers of years gone by have also retreated from brick-and-mortar stores to the world of e-commerce. A recent survey by The Local Data Company found that people are now preferring to spend their money on experiences, including meals out, entertainment and the gym rather than retail goods

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Earlier this year we produced a report highlighting some surprising statistics about customer habits and attitudes to online and offline shopping. Since then these industry insights have informed hundreds of companies’ marketing strategies so, due to popular demand, we will be publishing our omnichannel predictions for 2018 in the New Year! In order to predict 2017’s consumer trends we asked over 2,000 shoppers across the UK and US about their habits, preferences and experiences. What we discovered was

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