Retailers must follow and understand consumer trends to stay relevant. Consumer loyalty can be fleeting, so it's of utmost importance that retailers use data to continuously adapt. We recently surveyed 2000 UK and US consumers to discover what the modern consumer wants in their retail experience. Here is the PDF of the Modern Consumer Report Infographic available for download. Here is the associated Modern Consumer Report eBook available for download, which contains these insights and more.

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In less than a decade, Oriental Bank has had a meteoric rise in the Puerto Rican banking space. In fact, since introducing digital transformation initiatives in 2013, they’ve risen from 9th to the 3rd largest financial services provider in Puerto Rico. While other banks are closing their branches left and right, Oriental has found success by sticking to one of their core principles; delivering superior customer service. As a part of their digital transformation, Oriental either develops technology in-house

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As digital innovation continues to evolve, so does the way consumers interact with the brands and businesses around them. While banks and other financial institutions have made efforts to adapt to this ever changing landscape, not all digital transformation strategies are created equal. Which is why we thought it might be helpful to share a few key insights and approaches that have proven successful for those financial institutions that have a true mastery of the digital landscape and how each

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The State of Modern Banking

Harry Hodges

by: Harry Hodges

As digital innovation evolves , so does the way in how consumers interact with the financial institutions around them. To keep up with these rapid industry changes that are impacting consumer behaviors and their financial institution preferences, BookingBug has recently completed our 2nd year of consumer research. The report, Modern Banking Research, covers 2,000 respondents in the US and UK to provide a global view into the revolutionary changes occurring in retail banking. The Democratization of Banking In comparison to

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YBS Cuts Admin Time by 50%

Harry Hodges

by: Harry Hodges

The financial services industry hasn’t traditionally been known as a space where “customer is king”, so when movers & shakers come around, people take notice. In the UK, Yorkshire Building Society (YBS) is one of those movers & shakers. They believe that for high-value customers like mortgage applicants, there is no margin for error when it comes to customer service. They employ this mentality throughout their 200+ branches and 4500 team members. When the partnership between YBS and BookingBug

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Over the past two years we have surveyed 4,000 customers to gain an in-depth understanding of the underlying trends driving the behaviors of modern shoppers and what this means for retailers. We've delved into the data to discover how today's consumers are taking an omnichannel approach to shopping, the compelling differences and similarities between the US and UK markets, and why retailers need to be hosting events in 2018. Here are some key insights for retailers to best leverage

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Boston, MA, January 30, 2018 – Traditional brick-and-mortar retailers are faced with increased financial and competitive pressures as consumers are shifting to an omnichannel, engagement-oriented, customer journey. Retailers must provide an interactive digital in-store shopping experience and have knowledgeable staff to greet their customers. Consumers are demanding more interaction when they visit a store. Today, BookingBug releases The Modern Consumer, research looking at shifting consumer expectations and their relationship with online and offline shopping channels. Featuring an independent survey of 2,

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