In the past, banks competitive edge came from product, price and size of their branch network. The institutions with large branch numbers took the lion’s share of the market through locality and convenience. Today, the main competitive advantage goes to the bank providing the best customer experience. Despite online banking becoming the main channel for customers to conduct their day-to-day finances, recent research by Celent found that 77% of adults in the USA prefer in-branch conversations when needing advice

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I’m excited to announce that BookingBug has been listed in the Financial Times Future 100 UK list in recognition of our consistent growth. This inaugural list includes one hundred of the fastest-growing UK companies that are making an impact on their industry, or on wider society. Categories of “impact” include consistent growth, disruption, diversity, and social/governance policies. Alongside BookingBug were seventeen other technology companies, with eight of them also being lauded for consistent growth. We’re proud to

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I’m thrilled to announce that BookingBug has been ranked #76 in the 18th annual Sunday Times Hiscox Tech Track 100. The league table ranks Britain’s top 100 private tech companies with the fastest-growing sales over their latest three years. The list is compiled by Fast Track and published in the Sunday Times each September. BookingBug, the world's leading appointment and scheduling platform, has been rapidly growing over the last few years and we're excited to see that growth

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The FT 1000 recognizes innovative companies with strong revenue growth April 30, 2018 - Boston, MA - BookingBug, the world's leading appointment and scheduling platform, today announced that it has been recognized by the Financial Times and Statista as one of Europe's fastest growing companies. With innovative and fast-growing companies as the driving force for Europe's economy in the 21st century, the list aims to explore these exceptional performances and make them publicly visible. This is the second year of

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Intelligent concierge welcomes customers into busy stores and branches For years, the world’s biggest organizations have been grappling with added value services and appointments, so that when a customer enters their store, they know who they are, what they want, and can get their best team on the job. Now, they can get that same insight about every customer who walks into the store, thanks to BookingBug Dynamic Queue Management. With the addition of a queuing solution, the BookingBug

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Marketing is a well established and crucial component of business. While the theories and strategies surrounding marketing continue to evolve, the core principle remains the same: communicating the value of a product or service to customers. Marketing, in various guises, is critical for all forms of businesses, and it is important to recognize that all your stakeholders are unique and, therefore, will have different needs and habits. So with that in mind, in order to ensure your marketing is effectively

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Note: This post was originally published in March 2017 and has been updated for accuracy and comprehensiveness. Customer Relationship Management is really important for many businesses, in particular, small ones, as it is the focus point of sales and marketing strategies. At the centre of a business’ CRM is their customer database, which is a really helpful tool enabling them to; identify customer trends, create customer loyalty and increase their customer communication. All businesses have a customer database, whether it

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