The FT 1000 recognizes innovative companies with strong revenue growth April 30, 2018 - Boston, MA - BookingBug, the world's leading appointment and scheduling platform, today announced that it has been recognized by the Financial Times and Statista as one of Europe's fastest growing companies. With innovative and fast-growing companies as the driving force for Europe's economy in the 21st century, the list aims to explore these exceptional performances and make them publicly visible. This is the second year of

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Intelligent concierge welcomes customers into busy stores and branches For years, the world’s biggest organizations have been grappling with added value services and appointments, so that when a customer enters their store, they know who they are, what they want, and can get their best team on the job. Now, they can get that same insight about every customer who walks into the store, thanks to BookingBug Dynamic Queue Management. With the addition of a queuing solution, the BookingBug

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Marketing is a well established and crucial component of business. While the theories and strategies surrounding marketing continue to evolve, the core principle remains the same: communicating the value of a product or service to customers. Marketing, in various guises, is critical for all forms of businesses, and it is important to recognize that all your stakeholders are unique and, therefore, will have different needs and habits. So with that in mind, in order to ensure your marketing is effectively

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Note: This post was originally published in March 2017 and has been updated for accuracy and comprehensiveness. Customer Relationship Management is really important for many businesses, in particular, small ones, as it is the focus point of sales and marketing strategies. At the centre of a business’ CRM is their customer database, which is a really helpful tool enabling them to; identify customer trends, create customer loyalty and increase their customer communication. All businesses have a customer database, whether it

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2017 has been another interesting year for retail tech so far, with Amazon launching a checkout-free shopping experience and Domino’s Pizza unveiling a bot for Facebook Messenger that lets customers order directly through the app. Yet both of these tech advancements actually have something far more important at their core; retailers are realising the value of putting customers at the centre of the experience, and how they can increase the value of each interaction in the process. It’s

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But the online/offline relationship is increasingly complex People have been writing about online shopping nibbling away at the revenues of offline retailers for years. Yet, as any retailer worth their salt understands, the two channels aren’t exclusive. In fact more and more often shoppers are switching between the two. At BookingBug, we work closely with the world’s biggest retailers, banks and governments on projects that bridge the divide between the online and offline worlds. So we thought

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In the second part of our interview with Joy Macknight, transaction banking and technology editor at The Banker we explore how banks are using technology to bring the customer to the centre of everything they do. In our first instalment Joy told us about the challenges of silos in banking and how they lead to a fragmented customer journey. Today we focus on the solutions. Hi Joy, what are some of the ways banks are tackling these challenges? I recently

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