Retailers across the globe kicked off the new year in search of new technology at National Retail Federation’s (NRF) The Big Show held in New York City this past weekend. The name “The Big Show” is appropriate as it attracted the largest brands and had over 33,000 attendees, 510 exhibitors and 300 top notch speakers. This is a critical time for retailers as the retail industry is experiencing massive transformation as they try to compete with online retailers

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Nobody likes to wait in line. Whether it’s standing in line for an amusement park ride, queuing up at the doctor’s office or stuck in traffic -- nobody wants to wait for something that they want right now. Waiting in line at the grocery store is an unpleasant reality for most people. After pushing a heavy metal cart around the store while being serenaded by sleep-inducing 70’s music, too often you are left to play checkout line

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We can’t wait for NRF's Annual Convention & Expo, aka "Retail's BIG Show". NRF's flagship annual three day event is held in New York City and offers unparalleled education, excellent networking and an enormous expo hall full of leading technologies and solutions - a perfect opportunity to get some innovative tips that are crucial to remaining competitive in the retail landscape. Hear from industry leaders shattering the status quo and driving innovation and achieving success. Join the BookingBug team

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BookingBug: Highlights of 2016

Simon Gannon

by: Simon Gannon

2016 has been another great year for BookingBug, so we thought we would look back at some of the many highlights: January 2016 started with a bang for BookingBug when we exhibited to over 33,000 business professionals at NRF Retail’s Big Show. Glenn Shoosmith, BookingBug CEO, also hit the ground running giving his predictions for the year ahead in an interview with Retail Systems. February In February BookingBug headed to Palm Springs to exhibit at eTail West, where

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In our previous post on personalization, we discussed the evolution of retail’s journey to offer a bespoke service. Check out that post here. Now we look ahead to see how retailers are embracing technology and data to better serve customers in the new age of true personalization. Utilising data Today, retailers are using data accumulated from smartphones, tablets, point-of-sale systems, inventory and contact centers to create a personalized customer experience. For example, Nordstom, one of America’s most popular

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As part of our ongoing series of interviews with the leading lights in retail banking we’re exploring how banks are using technology to create closer connections with customers. This week we caught up with Robert Morgan at the American Bankers Association to find out what’s happening in the wider world of retail banking and talk through our latest research. Hi Rob, what tech trends have been leaping out to you in retail banking this year? Across the spectrum

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New report: Retail Banking Services Index US 2016 Today, BookingBug releases the first ever research into how the top 10 US retail banks are creating a more competitive customer experience, and which areas they are falling behind on. Sending mystery shoppers out to the branches, websites and call centres of each major bank, we ranked them on the marketing, attitude, accessibility and delivery of services. So what did we find? Accessing expertise wasn’t easy While 90% of the banks

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