Modern day retail loyalty is no longer as simple as collecting loyalty points on a plastic card. Nowadays it is the entire user experience which will determine whether customers choose to return again. Retail brands from all over the world are investing more and more in customer experience to create genuine long term customer loyalty, especially through recent technological innovations. By making sure their stores are up to date with the most innovative technology, they hope that customers will have

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There is no doubt that Amazon is taking the retail industry by storm with its constant releases of the newest gadgets, partnerships and investments. In the past six months the major online brand has released multiple tools to make online shopping, and now even in-store shopping, even more seamless, and with the news of its partnership with Wholefoods, “Amazon’s biggest investment to date,” the market is looking forward to seeing what will happen next. With more than 460 stores

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Before you can ensure that customers are using your newly implemented scheduling software, you need to get your employees up to speed and become strong enthusiasts of the software. If employees are not on board, then customers won’t be either. Successful scheduling software adoption depends on people. Do employees know how to use the software? Does the software work with internal processes? Can employees skillfully explain the benefits of the software? Do customers know about the scheduling software? Are

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customerrelationships" title="" /> With over 50,000 annual transactions, My Home Move is the UK’s leading provider of mover conveyancing services and is constantly striving to improve the experience for its customers. As part of these efforts, the team has recently adopted BookingBug as a simple way to co-ordinate customer calls, that ties directly into its existing customer systems. Here, we talk to Head of Product at My Home Move, Russell Foley, to learn more about how the project came

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Welcome to a new feature of the BookingBug blog. Every month, we will be summarizing a handful of the key stories you may have missed along the way. Find us on Twitter and LinkedIn to receive regular updates. From the industry: Salesforce's Dream: A Customer Experience That's Totally Connected Forbes May 31, 2017 “If you go to a store and call the call center an hour later, the call center should know what happened in the store. And if you

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This blog post is the last in a series about the Student Life Cycle outlining why colleges should be adopting technology to better manage the entire student life cycle process; from applying and accepting to attending; to graduating to alumni giving and continuing education; and finally for some, to attend graduate school. At many graduate schools, the admission process is more haphazard than the undergraduate process. There are many reasons for this. The volume of applicants is lower as there

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This blog post is the third in a series about the Student Life Cycle outlining why colleges should be adopting technology to better manage the entire student life cycle process; from applying and accepting to attending; to graduating to alumni giving and continuing education; and finally for some, to attend graduate school. As a college alumnus, have you donated to your alma mater within the last two years? 63% of Princeton alumni made at least one donation to the school

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