Enhancing its integration capabilities, the platform provides a more interoperable, secure and scalable solution to its enterprise clients. Here at BookingBug, we’re the world’s leading Time-as-a-Service™ (TaaS) platform with intelligent appointment scheduling, queuing and event management applications. Today we launch our next generation integration layer, which includes powerful enhancements with Salesforce Lightning and Microsoft Exchange. With these updates, we’re continuing our effort to drive technology innovation for our enterprise clients. These enhancements propel our platform to become

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In less than a decade, Oriental Bank has had a meteoric rise in the Puerto Rican banking space. In fact, since introducing digital transformation initiatives in 2013, they’ve risen from 9th to the 3rd largest financial services provider in Puerto Rico. While other banks are closing their branches left and right, Oriental has found success by sticking to one of their core principles; delivering superior customer service. As a part of their digital transformation, Oriental either develops technology in-house

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As digital innovation continues to evolve, so does the way consumers interact with the brands and businesses around them. While banks and other financial institutions have made efforts to adapt to this ever changing landscape, not all digital transformation strategies are created equal. Which is why we thought it might be helpful to share a few key insights and approaches that have proven successful for those financial institutions that have a true mastery of the digital landscape and how each

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Just a few months ago, our Modern Consumer Research presented findings advocating that the tales of demise for brick-and-mortar retailers were a little premature. This rings particularly true in the case of the retail banking space. While footfall to brick-and-mortars of nearly all types has declined in some way, consumers are becoming increasingly reliant on meaningful face-to-face interactions. When it comes to those life moments that are of high importance like taking out a mortgage, student loans or planning for

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In the face of what is now known as the ‘retail apocalypse’, brands are seemingly confronted with two options– fight or flight. Brands can choose to either adapt to the ever evolving economic and consumer landscapes, or be faced with a similar fate that 50 US retailers were in 2017. Financial institutions, however, are dealing with a horse of a slightly different color. While dealing with the aforementioned shifts in the retail landscape, the financial industry isn’t known for

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The State of Modern Banking

Harry Hodges

by: Harry Hodges

As digital innovation evolves , so does the way in how consumers interact with the financial institutions around them. To keep up with these rapid industry changes that are impacting consumer behaviors and their financial institution preferences, BookingBug has recently completed our 2nd year of consumer research. The report, Modern Banking Research, covers 2,000 respondents in the US and UK to provide a global view into the revolutionary changes occurring in retail banking. The Democratization of Banking In comparison to

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Today we’re speaking to Matthew Hopkinson at the Local Data Company about the role of physical retail in a world of shifting customer expectations. Hi Matthew, tell us a bit about the Local Data Company The Local Data Company is a data and tech company that field surveys 3,000 towns, shopping centers and retail parks as well as tracking chain retailers in a further 4,000 locations. We cover 92% of Great Britain’s retail and leisure outlets.

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