In the last 5-10 years, technology has completely changed consumer interests, expectations and behaviours when it comes to retail. Retailers have had to analyze and respond to these changes by introducing new technology and strategies to keep consumers engaged. Our latest infographic showcases some of our predictions for how retail will evolve in the next 5-10 years. To download, view this PDF.

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Today's retailers are struggling to bridge the gap between their physical and digital channels, but some forward-thinking retail executives have figured out how to capitalise in this changing world. Check out some of the successes that they have seen in our latest infographic. To download, view this PDF.

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Come visit BookingBug at booth #20 at MoneyLIVE 2018! With MoneyLIVE Summit fast approaching, it’s time to take a deeper dive into the event agenda and suss out the key sessions you won’t want to miss. With over 400 attendees and 80+ speakers, this year promises to host the best of the European banking industry in London on 26-27 of November and provide an exclusive networking platform for all attendees. During the two day conference, attendees will get

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I said in my previous article that this is a subject worthy of some time of its own. So here goes with a really broad topic. There are lots of factors to consider when looking at any software purchase. I will cover two here, and others in a future article (or articles as the muse takes me). 1) What does the business need (and in some cases what are the competing needs of the business)? Of the different needs, which

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Here at BookingBug we're engrained in partnering with our customers to ensure they are successful, driving revenue and better customer journey experiences. Over the last three years, we've partnered with Waitrose, one of Britain's famous and largest grocery chains in the UK with over 350 locations, creating a partnership where we developed one of the leading examples of added value services in the market today. Waitrose has used BookingBug’s platform to introduce in-store services and events like cooking classes

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We’re thrilled to announce that BookingBug has been recognized as one of the 20 Most Promising Customer Experience Management Platforms by CIOReview. Each year, CIOReview selects 20 companies that are providing innovative customer experience management solutions. Customer experience management is a massive space that incorporates everything from social media monitoring tools to call center solutions. With such a vast array of contenders, we’re extremely honored to be selected as one of twenty companies that are at the forefront

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In the past, banks competitive edge came from product, price and size of their branch network. The institutions with large branch numbers took the lion’s share of the market through locality and convenience. Today, the main competitive advantage goes to the bank providing the best customer experience. Despite online banking becoming the main channel for customers to conduct their day-to-day finances, recent research by Celent found that 77% of adults in the USA prefer in-branch conversations when needing advice

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