What if I told you there was ONE question you could ask your customers and their answers would indicate the probability of your organization’s success in the future. The question is this: “How likely is it that you would recommend us to a friend or colleague?” [score from 1 to 10, with 10 being the best] This question has been found to be one of the best indicators for an organization’s potential because it gauges the true level

Read More »

Improving the Efficiency of Government Offices Through Appointment Scheduling Software Imagine you are one of the parents of a family of four, and you are on fabulous European vacation with your family. It is late June and you have just spent three glorious days in France, with visits to Germany and Italy up next. Currently, you are on a “bateaux mouche” on the River Seine, gliding by the captivating sights of Paris. Your son asks for the backpack that contains

Read More »

Respect to Retailers

Harry Hodges

by: Harry Hodges

Investments in personalization are winning the war against online dominance E-commerce hit mainstream in 1995, which marked the beginning of the end of the store’s dominance, with retail stalwarts including Woolworths, RadioShack and HMV falling by the wayside. In 2013 Bill Grimsey, veteran retailer and author of Sold Out, condemned brick and mortar retailers to the history books, describing them as “as good as dead already” Facing such a grim outlook, many retailers were fighting a losing battle against

Read More »

But the online/offline relationship is increasingly complex People have been writing about online shopping nibbling away at the revenues of offline retailers for years. Yet, as any retailer worth their salt understands, the two channels aren’t exclusive. In fact more and more often shoppers are switching between the two. At BookingBug, we work closely with the world’s biggest retailers, banks and governments on projects that bridge the divide between the online and offline worlds. So we thought

Read More »

I am a customer experience fanatic, which I define as someone who always expects a great customer experience, is willing to complain about a terrible customer experience and is absolutely willing to switch companies if unsatisfied. Visits to my current car dealership for service appointments for my new car are always a great experience. They keep my car running smoothly, have a friendly staff, a drive-in garage, free Wi-Fi and offer a complimentary breakfast while I wait. I bring my

Read More »

Retailers across the globe kicked off the new year in search of new technology at National Retail Federation’s (NRF) The Big Show held in New York City this past weekend. The name “The Big Show” is appropriate as it attracted the largest brands and had over 33,000 attendees, 510 exhibitors and 300 top notch speakers. This is a critical time for retailers as the retail industry is experiencing massive transformation as they try to compete with online retailers

Read More »

Nobody likes to wait in line. Whether it’s standing in line for an amusement park ride, queuing up at the doctor’s office or stuck in traffic -- nobody wants to wait for something that they want right now. Waiting in line at the grocery store is an unpleasant reality for most people. After pushing a heavy metal cart around the store while being serenaded by sleep-inducing 70’s music, too often you are left to play checkout line

Read More »