Amazon has just opened 7 new retail bookstores called Amazon Books and plans to open a dozen more. The first store is at Columbus Circle in New York City. The store is 4,000 square feet, which is about the size of a typical Apple Store located in a suburban mall. The store carries about 3,000 book titles that are customer-rated 4+ stars (out of 5) on their website. Electronics are displayed in a small corner, but the overwhelming

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In our latest series of interviews we’ve set out to truly understand customer experience, to establish where it is now, and find out where it will go next. This week we’re speaking to Shep Hyken, CX Consultant and author of The Amazement Revolution. Hi Shep, let’s start by hearing a bit about yourself and how you became involved in CX? My speciality is customer service and experience expertise - there’s a big difference between the two.

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Hey Shoptalkers, This year ShopTalk have 3,000 of the best innovators in retail technology attending the European conference. But with so many great things to see, where do you head first? We’ve made a list of the 5 companies that have caught our eye: 1. TWIGGLE: Founded in 2014 by Dr. Amir Konigsberg and Dr. Adi Avidor, two ex-Googlers, Twiggle is using the most advanced technologies in machine learning, artificial intelligence, and natural language processing to power next-generation

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As a growing technology company with offices around the world in London, Boston and Sydney there are many moving parts, and often weeks and months fly by. As Head of People at BookingBug I believe it’s important to highlight some of our amazing employees that make BookingBug such a great place to work. Over the next few months, I’ll be introducing you to several employees from our offices - third up in the employee spotlight series is Vinh

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Over the past decade, user-generated content (UGC) has become a key channel for brands to engage their audience. In fact, TurnTo found that UGC is now the go-to source for deciding on a purchase for 90% of consumers, outdoing all other forms of marketing. What is user-generated content? User-generated content includes any text, image or video that features your brand and is accessible to the public via blog, product review, social media or any other public platform. These are the

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Hej Shoptalkers, We’re getting ourselves ready for the first ever Shoptalk Europe hosted in Copenhagen and hope you’re as excited as we are. Shoptalk launched in 2015 in the US and had immediate success with a diverse and senior-level attendees. Here’s a snapshot of the attendees at this year’s Shoptalk Europe: Just 6 days from the time of this publication, we’ll all be amongst 2,000 of the best and brightest in retail & ecommerce

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Managing staffing at a bank is challenging – having the appropriate level of employees at each branch to meet customer demand for depositing checks, applying for loans and withdrawing cash. Banks are looking to make their branches more profitable and efficient. The easiest way to achieve these goals is to implement queuing and scheduling software to better meet the needs of a bank’s customers and employees. Here are six reasons why banks need to invest in a queuing and scheduling

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