ABOUT US 

 

 

We help organizations simplify scheduling, while maximizing staff and resource utilization

 

Named by Deloitte as one of the world’s fastest growing technology companies, BookingBug provides powerful scheduling experiences that create profitable customer relationships. BookingBug is the only platform trusted by hundreds of banks, retailers and governments to manage their most important customer engagement journeys that need to be secure, data-driven, and fully integrated with internal software and systems. BookingBug is used by organizations like Babies "R" Us, Toys "R" Us, The Container Store, CapitalOne and the UK Government to manage millions of bookings every year.

 

 

 

 

 

An unrivalled track record

 

 
BookingBug was founded in 2008 with a single vision: to become the de facto global platform for seamlessly enabling all bookings, for all organizations, across all channels. Today, thousands of small, medium and large businesses across the world are using BookingBug to manage around 12 million customer engagements every year. We are proud to be partnered with the world’s biggest technology firms including Salesforce, Oracle and Microsoft. We also work with many implementation partners, ranging from boutique digital agencies to multinational system integrators. The depth of the team’s project implementation experience means that BookingBug’s most glowing testimony is often centered on our ability to advise based on other client experiences. The benefit of this rich legacy of highly relevant experience is offered as part of every client discovery process. It’s not just about the technology - it’s how our solutions can really benefit your organization and your customers.

 

 

 

 

bookingbug offices
Globally capable


BookingBug is a truly global organization. Our 100-strong team spans our three full-service offices in Boston, London and Sydney. This approach enables us to provide 24/7 follow-the-sun customer support to all clients. We can also offer specialist in-market domain expertise spanning every stage of the customer journey - from pre-sales discovery to ongoing customer success management.

Absolutely Trusted


Being a trusted partner is an integral reason our customers continue to do business with us. The success of such partnerships is dependent on honesty, respect and good communications - all values our entire company takes extremely seriously.

Customer Success

Customer Success isn’t just a department at BookingBug. It is a core company ethos, spanning all regions, but customer success is in the hands of every member of the company. So whether it’s the Salesperson who discusses a possible project, the Finance team who send the invoice or the developer who writes your code, we all know that the quality of our work has a direct correlation to ensuring customer delight.

Security

Security is another core pillar of BookingBug. We are ISO 27001 certified and with our heritage in the financial services and government industries, data security is at the heart of everything we do. All staff are fully trained to be compliant with our own stringent data security protocols and our policy is rigidly adhered to with the help of our Information Security department. As part of ISO 27001 we have to review and audit all documentation on an annual basis to ensure relevancy to how we evolve as a business.

BookingBug awards
Award-winning

 

We’ve collected a great range of industry awards over the years. These are typically for the results of our customer deployments, but increasingly BookingBug is also being recognized for its rapid growth and scale of the business. See our awards page

 

See our awards page 

Partnerships and integrations

 

BookingBug is a complex platform that requires a great deal of development and testing to ensure success. While many projects are handled by our own Engineering teams in Boston, London and Sydney, we also regularly work with a range of implementation and technology partners. Flexibility is key when working across multiple teams. We’re continually working with many web agencies, in-house development teams, third party system integrators and other development resources to build out a wide array of customer implementations. Each enterprise we work with is unique and we take great pride in our ability to work within just about any project framework.

Partnerships and integrations
The platform
The platform

 

The BookingBug platform has been evolving for nearly a decade. It is constantly updated as new features, workflows and functionality are added in customer deployments. We’re biased, but we regard it as the most advanced booking platform in the world. The platform is distributed in a number of ways, through public and private cloud deployments.

Experienced leadership

 

Led by Glenn Shoosmith, BookingBug’s founder and CEO, the organization’s global executive leadership team brings diverse multi-sector experience, in-market insight and a robust track record in effectively leading and scaling highly successful fast growth technology businesses. We’ve also ensured that our leadership team isn’t only in our London HQ: we have senior staff in each of our global offices on a permanent basis.

Glenn Shoosmith

Founder & CEO

  

LinkedIn / Twitter

Greg Bock

Co-founder

  

LinkedIn / Twitter

Andy Watt

CFO

 

LinkedIn 

Karim Iskandar

EVP Sales & Marketing

 

LinkedIn 

Hayley-Jayne Cone

VP Customer Success

 

LinkedIn

Joel Sturmfels

Head of Technology

 

LinkedIn 

Aldo King

Head of Product

 

LinkedIn 

Niall Giggins

Head of Engineering

 

LinkedIn

Jules Fourey-Jones

Head of People

 

LinkedIn 

Download The Brochure


Find out how BookingBug can help drive your organization's most important customer engagements