Modern Consumer Research
Top Retail Trends for 2018
We surveyed 2,000 qualified retail shoppers in the US and UK about their shopping behaviors, preferences, and what they’d like to see more of from brands.
Now that we’ve analyzed the results, we’re eager to show you what you can do to improve customer engagement while driving revenue.

Comprehensive Scheduling Journeys
BookingBug’s state-of-the-art scheduling platform helps organizations simplify their complicated scheduling experiences. Uniquely, Appointments, Events and Queuing functionality are provided under one rock-solid application. BookingBug is proven to create profitable customer engagements, while maximizing staff and resource utilization.

Appointments
Comprehensive appointment scheduling functionality, enabling organizations to simplify their complicated scheduling experiences.
Events
The world’s most advanced event management technology offering promotion, waitlists, ticketing, payment, event delivery, follow-up and reporting.
Queuing
Optimize customer experience with smart queue management solutions, advanced customer reception and automated interaction management.
Simplifying complicated scheduling experiences
BookingBug is unparalleled in the variety of complex use cases the platform simultaneously manages.
Not only are these solutions implemented across the largest array of industries, they are deployed across the world with full language support and the widest array of hosting setups.

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Conditional journeys and questions provide simple user experience
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Multiple user journeys in a single environment to meet different internal requirements
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Omnichannel scheduling enables clients to connect across all devices and channels
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Preserve your organization’s branding for seamless scheduling
Creating profitable customer engagements
Everything in BookingBug is traceable. Prove the value of scheduling by connecting multiple sources of customer data to track post-appointment buyer behavior.
More spend. Increased footfall. Improved conversion rates. BookingBug creates profitable customer engagements at every step.

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Integrate scheduling data with CRM history for 360° view of the customer
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Deliver 50% more spend on scheduled engagements compared with walk-ins
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Create an online-to-offline bridge that increases footfall and conversion rates
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Improved customer insights combined with historical data drives smarter decision making
Maximizing staff utilization
Optimize workforce management by measuring and managing capacity across departments, branches, regions and countries.
BookingBug makes it easier for staff to do their job. They can focus on the relationship, not the bureaucracy. Improve associate experience by making your staff more efficient.

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Manage staff capacity to better use quiet times and cope with demand spikes
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Increase staff performance and treble productivity and identify improvement areas
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Improve associate experience by letting them focus on the relationship, not the admin
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Gain staff adoption with flexible scheduling solutions that smoothly integrate with how teams already operate
Trusted by the world’s leading names in financial services, retail and government to handle their most important client engagements
Financial Services
Enabling banks, credit unions and building societies to integrate complex multichannel engagement strategies for enhanced customer experience.
Retail
Create proven profitable customer engagements across online and in-store interactions. See 50% more spend on appointment-driven engagements.
Government
Secure, real-time management of all types of bookings at any volume, for any number of users and locations to improve access to government services and reduce costs.

Download The Brochure
Find out how BookingBug can help drive your organization's most important customer engagements.