BookingBug: Online Scheduling Software & Booking Software
people walking to an appointment

CUSTOMER JOURNEY MANAGEMENT

DRIVING REVENUE BY UNITING DIGITAL + PHYSICAL

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Bridging the Digital-Physical Failure Zone

BookingBug catalyzes digital-physical customer journeys, enabling organizations to orchestrate powerful human-to-human experiences through appointments, events and queuing that increase revenue, customer loyalty, and CLV.

 

And while 60% of consumers are happy to avoid a trip to the bank or mall, the failure to get them there is costly: on average, companies see a 3x or greater increase in basket size after in-person human-to-human interaction.

 

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Appointments

Comprehensive appointment scheduling functionality, enabling organizations to simplify their complicated scheduling experiences.

 

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Events

The world’s most advanced event management technology offering promotion, waitlists, ticketing, payment, event delivery, follow-up and reporting.

 

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Queuing

Optimize customer experience with smart queue management solutions, advanced customer reception and automated interaction management.

 

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The requirements to bridge the digital-physical customer journey

CUSTOMERS AT THE HEART

 

Scheduling is the catalyst for the human-to-human connection and great customer experiences

UNIFIED JOURNEYS

 

Connective tissue across silos: multiple digital-physical channels and lines of business

BUILT TO HANDLE COMPLEXITY

 

Supports all the variabilities and modes of interaction across digital-physical

RIGHT RESOURCE, RIGHT TIME

 

Optimize resources at the point of engagement and across the digital-physical journey

ALWAYS RECOGNIZES CUSTOMER

 

Customer data is served up at every point of engagement, improving brand loyalty, CLV, customer advocacy

DATA-DRIVEN DECISIONING

 

Closed-loop journeys, data informs behaviors, drives next actions, tracks outcomes

 

EASY AND INVITING

 

Intuitive and interactive, easy for consumers to take action in the moment


WORKS WITH WHAT YOU HAVE

 

Embeds easily with existing systems and workflows

 

  

Trusted by the world’s leading names in financial services, retail and government to handle their most important client engagements

Financial Services

Enabling banks, credit unions and building societies to integrate complex multichannel engagement strategies for enhanced customer experience.

 

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Retail

Create proven profitable customer engagements across online and in-store interactions. See 50% more spend on appointment-driven engagements.

 

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Government

Secure, real-time management of all types of bookings at any volume, for any number of users and locations to improve access to government services and reduce costs.

 

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Brochure

Download the BookingBug Product Brochure

 

BookingBug's customer journey managment platform configures seamless digital-physical workflows that eliminates silos across lines of business, channels and services, and helps enterprise brands supercharge every touchpoint to make every moment matter. 


Get the brochure today and find out how BookingBug can help drive your organization's most important customer engagements.

 

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