Multi-channel appointment systems for enterprise, retail, government, healthcare, telco & more.
Web developers and design agencies can benefit from BookingBug's endless flexibility, allowing you to provide a custom booking system to every client.
BookingBug is the ideal solution for large organizations looking to build an element of multi-channel appointment scheduling and management into their established workflow. Externally BookingBug can help you open up new opportunities to increase in-store footfall, upsell, reduce queuing times and improve customer experiences. Internally it can improve understanding of customer behaviors, staffing requirements and resource allocation, help you become more efficient and generate more insightful customer data.
Online, mobile, in store, call center: flexible, seamless & always live.
BookingBug builds and implements custom multi-channel appointment booking solutions for a wide variety of large organisations. Here are some examples of the businesses we work with:
Waitrose, the leading high-end British food retailer, hosts a series of regular cookery, baking, food and wine classes. Waitrose uses BookingBug's classes & courses functionality to promote it's upcoming courses, letting customers view availability, book their place or get on the waiting list, as well as purchase and redeem gift certificates.
Online appointment scheduling as part of a wider marketing campaign promoting in-store services A chain of 320 pet stores in the UK – selected BookingBug to provide a system to allow their customers to book their pet nutrition consultations directly from the Pets At Home website.
Customised online scheduling to improve online-to-offline customer engagement A chain of 90 golf stores in the United States – selected BookingBug to provide a system to allow their customers to schedule custom golf club fitting appointments within their stores.
BookingBug is so much more than simply an online scheduling calendar. We offer a broad range of off-the-shelf and bespoke tools and features to help enterprises incorporate online scheduling capabilities into their internal and B2C operations.
Take bookings and appointments for in-branch or in-store services through your website, on mobile, in person and through your call center, all managed through a central, real time admin dashboard.
Your brand is everything, as is offering your customers a seamless experience when they're engaging with you, whether that's face-to-face or online. That's why BookingBug's appointment software is fully customizable to match the exact specifications of your corporate style guide and technical requirements to ensure a seamless customer experience.
BookingBug has a vast array of flexible core and advanced features to enable your organization to manage appointment scheduling from end-to-end in a way that matches the way you work.
Let your customers search for and view availability of services, resources and staff across various locations and complete their booking without having to leave your website.
BookingBug’s custom appointment scheduling widgets are optimized responsively for seamless use on all mobile devices and screen sizes and can be integrated directly with your existing mobile applications.
Allow customers to check-in to their appointment on arrival or book new appointments in person. We also integrate with a rage of market-leading queue management providers a complete customer flow management solution.
BookingBug can provide your call center operatives with an integrated customer service dashboard enabling them to make, move or cancel bookings on behalf of your customers.
Staff, management and administrators can access an always live dashboard to make, move and cancel appointments, as well as view booking details and history, and set schedules and availability. Various permission levels can be set to ensure designated users can only access the data they need to see or edit.
Our appointment scheduling interface fits seamlessly into you existing website and can integrate with other business management systems, processes and protocols, including CRM, data warehousing, authentication, etc.
Your BookingBug appointment system can either be hosted by us, or installed in your existing datacenter in your own hosted environments. We have experience of working in both of these ways.
Accurate data is at the heart of any well-run business. With BookingBug's suite of reporting tools you can generate reports and analyse your booking, client and business data, including appointment outcomes, to get a detailed view of how this part of your business is performing. All data can be passed into an existing data warehouse.
Streamlined communications sit at the heart of a well-executed online-offline strategy. That's why BookingBug offers fully customizable email and SMS booking confirmations, reminders and follow-ups to help solidify your relationship with the customer, reduce admin, reduce no-shows, and gather feedback.
User experience is key to any purchasing journey, as such we can provide our intuitive branch locator tools for customers. Alternatively we can integrate with your existing locator tools and store listing pages.
Our job is to build an online scheduling system that fits seamlessly with your brand so BookingBug has been built from the ground-up to be simple to manage from the administration side (requiring little or no training), and intuitive to use from the customer's perspective.
Whether you’re looking to begin with a small-scale pilot, or simultaneous global role-out across thousands of branches in multiple territories, BookingBug’s infrastructure can scale (hosted by us or you) to support the needs of your project.
With BookingBug’s appointment scheduling software there’s no need to download or upgrade software at each of your individual locations. Technology upgrades and updates occur on a rolling basis and are implemented remotely. BookingBug has been built to work on all devices and be compatible with all modern web and mobile browsers.
BookingBug has deployed enterprise-level multi-channel appointment systems to some of the world’s biggest and best know brands. The security of our clients’ data sits at the heart of each project we implement. BookingBug is fully compliant with all industry security standards and best practice and is also fully PCI compliant.
Your dedicated project manager will be your point of contact from day one of project initial consultations through to implementation and beyond, liaising between your team and the BookingBug technical team to ensure objectives are achieved and deadlines met.
We understand the scheduling pain points for enterprises and, crucially, the needs and requirements of your customers; Delivering robust, flexible, integrated multi-channel appointment systems is exactly what Booking does, and has done since the company’s inception.
BookingBug’s online appointment systems deliver benefits for brands and organizations that reach far above and beyond simply providing appointment booking functionality. Our enterprise clients benefit from:
Each of our enterprise online scheduling and appointment systems is customized specifically to address each client's specific requirements. To discuss your and your customers needs and find our more about BookingBug's enterprise solutions contact one of our team today.