Multi-channel enterprise appointment booking system
For retail, healthcare, telco, government,
finance, education & more
Contact our enterprise team today
- Partners and Enterprise:
- Retail Solutions
- ► Enterprise
About BookingBug’s enterprise appointment booking systems
BookingBug is the ideal solution for large organizations looking to build an element of multi-channel appointment scheduling and management into their established workflow. Externally BookingBug can help you open up new opportunities to increase in-store footfall, upsell, reduce queuing times and improve customer experiences. Internally it can improve understanding of customer behaviors, staffing requirements and resource allocation, help you become more efficient and generate more insightful customer data.
Online, mobile, in store, call center: flexible, seamless & always live.
Applications for BookingBug enterprise
- Value-add in store appointments Consultations, fittings, customer service, pre-sales, events, tours, classes
- Banking & financial consultations Consumer banking, mortgages, investments, insurance
- Healthcare appointment booking Medical, dental, pharmacy, eye care, hearing care, beauty
- Appointments solutions for telecoms Contract and device consultations and repairs
- Booking software for education Student services, admin, classes, courses
- Scheduling solutions for Government & public sector Appointments, libraries, sports facilities, counseling, advisory, administrative
- Click & collect purchase collections Schedule allocated slots for click & collect pick-ups
- Equipment servicing appointments Bikes, sports gear, cars, electronics servicing & repairs
- Internal resource scheduling and allocation Meeting rooms, desks, HR appointments
- Events booking & management Courses, training, classes, tuition, seminars
- And much more… Custom built multi-channel appointment software to match your organization’s specific requirements.
BookingBug enterprise customer showcase
BookingBug builds and implements custom multi-channel appointment booking solutions for a wide variety of large organisations. Here are some examples of the businesses we work with:
-
Waitrose, the leading high-end British food retailer, hosts a series of regular cookery, baking, food and wine classes. Waitrose uses BookingBug's classes & courses functionality to promote it's upcoming courses, letting customers view availability, book their place or get on the waiting list, as well as purchase and redeem gift certificates.
-
Online appointment scheduling as part of a wider marketing campaign promoting in-store services A chain of 320 pet stores in the UK – selected BookingBug to provide a system to allow their customers to book their pet nutrition consultations directly from the Pets At Home website.
-
Customised online scheduling to improve online-to-offline customer engagement A chain of 90 golf stores in the United States – selected BookingBug to provide a system to allow their customers to schedule custom golf club fitting appointments within their stores.
BookingBug Features and Benefits
BookingBug is so much more than simply an online scheduling calendar. We offer a broad range of off-the-shelf and bespoke tools and features to help enterprises incorporate online scheduling capabilities into their internal and B2C operations.
Multi-channel appointment scheduling
Take bookings and appointments for in-branch or in-store services through your website, on mobile, in person and through your call center, all managed through a central, real time admin dashboard.
Fully customizable to match your specifications
Your brand is everything, as is offering your customers a seamless experience when they're engaging with you, whether that's face-to-face or online. That's why BookingBug's appointment software is fully customizable to match the exact specifications of your corporate style guide and technical requirements to ensure a seamless customer experience.
Un-matched functionality, flexibility & configuration
BookingBug has a vast array of flexible core and advanced features to enable your organization to manage appointment scheduling from end-to-end in a way that matches the way you work.
-
Appointment booking through your website
Let your customers search for and view availability of services, resources and staff across various locations and complete their booking without having to leave your website.
-
A truly mobile booking experience
BookingBug’s custom appointment scheduling widgets are optimized responsively for seamless use on all mobile devices and screen sizes and can be integrated directly with your existing mobile applications.
-
In store check-in & on-site booking
Allow customers to check-in to their appointment on arrival or book new appointments in person. We also integrate with a rage of market-leading queue management providers a complete customer flow management solution.
-
Customer service center interface
BookingBug can provide your call center operatives with an integrated customer service dashboard enabling them to make, move or cancel bookings on behalf of your customers.
-
Simple, slick, intuitive admin interface
Staff, management and administrators can access an always live dashboard to make, move and cancel appointments, as well as view booking details and history, and set schedules and availability. Various permission levels can be set to ensure designated users can only access the data they need to see or edit.
-
Integration with existing systems and processes
Our appointment scheduling interface fits seamlessly into you existing website and can integrate with other business management systems, processes and protocols, including CRM, data warehousing, authentication, etc.
-
A wide range of flexible hosting options
Your BookingBug appointment system can either be hosted by us, or installed in your existing datacenter in your own hosted environments. We have experience of working in both of these ways.
-
Sophisticated reporting & data management tools
Accurate data is at the heart of any well-run business. With BookingBug's suite of reporting tools you can generate reports and analyse your booking, client and business data, including appointment outcomes, to get a detailed view of how this part of your business is performing. All data can be passed into an existing data warehouse.
-
Fully customizable email & SMS customer communications
Streamlined communications sit at the heart of a well-executed online-offline strategy. That's why BookingBug offers fully customizable email and SMS booking confirmations, reminders and follow-ups to help solidify your relationship with the customer, reduce admin, reduce no-shows, and gather feedback.
-
A range of dynamic store locator tool options
User experience is key to any purchasing journey, as such we can provide our intuitive branch locator tools for customers. Alternatively we can integrate with your existing locator tools and store listing pages.
-
Intuitive user experience for staff and customers
Our job is to build an online scheduling system that fits seamlessly with your brand so BookingBug has been built from the ground-up to be simple to manage from the administration side (requiring little or no training), and intuitive to use from the customer's perspective.
-
Fully scalable & future-proof as your project scales
Whether you’re looking to begin with a small-scale pilot, or simultaneous global role-out across thousands of branches in multiple territories, BookingBug’s infrastructure can scale (hosted by us or you) to support the needs of your project.
-
No software to install, rolling remote maintenance
With BookingBug’s appointment scheduling software there’s no need to download or upgrade software at each of your individual locations. Technology upgrades and updates occur on a rolling basis and are implemented remotely. BookingBug has been built to work on all devices and be compatible with all modern web and mobile browsers.
-
Fully security compliant from end-to-end
BookingBug has deployed enterprise-level multi-channel appointment systems to some of the world’s biggest and best know brands. The security of our clients’ data sits at the heart of each project we implement. BookingBug is fully compliant with all industry security standards and best practice and is also fully PCI compliant.
-
Your dedicated BookingBug project manager
Your dedicated project manager will be your point of contact from day one of project initial consultations through to implementation and beyond, liaising between your team and the BookingBug technical team to ensure objectives are achieved and deadlines met.
-
Experienced consultants & technical expertise
We understand the scheduling pain points for enterprises and, crucially, the needs and requirements of your customers; Delivering robust, flexible, integrated multi-channel appointment systems is exactly what Booking does, and has done since the company’s inception.
The benefits of BookingBug enterprise
BookingBug’s online appointment systems deliver benefits for brands and organizations that reach far above and beyond simply providing appointment booking functionality. Our enterprise clients benefit from:
-
Unlock new revenue streams
By defining, offering and promoting in-store or in-branch services
-
Increase in store / in branch footfall
By using your existing online assets and channels to encourage bricks & mortar engagement
-
Maximize upsell opportunities
Through offering structured in-store appointments and consultations
-
Reduction in operational costs
With an accurate view of demand and uptake of in-branch services and a deeper understanding of staffing & resource requirements
-
Improving customer profiling & data
Gather and utilized detailed, valuable information on your customers, their habits and requirements
-
Improving online and offline customer service
By providing a seamless omni-channel customer journey
-
Improving in-branch efficiency
Manage busy times and fill void periods of the day
-
Improving online and offline customer engagement
Match the way your customers want to interact, via the web, on mobile, in-store or call centre
-
Increasing loyalty and customer lifetime value
By offering personalized, value-add services with targeted ongoing customer communications
Pricing
Each of our enterprise online scheduling and appointment systems is customized specifically to address each client's specific requirements. To discuss your and your customers needs and find our more about BookingBug's enterprise solutions contact one of our team today.