But when done right, engagement's can serve as a way to build genuine relationships and improve the government experience.
JRNI's customer engagement platform will ensure each citizen gets the same level of knowledgeable and efficient service during every interaction. JRNI also helps employees feel more prepared and focused for each interaction.
2.5X%
When a government agency’s CX Index score rises by 1 point, 2.5% more customers are likely to seek its authoritative advice or expertise
Why And How To Improve Government CX Report, Forrester 2018
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An adaptable, scalable platform to enable meaningful engagements and connections with your citizens
Deliver personalized and informed service. When employees know who they are serving next, they are able to provide a better experience. Ultimately, this results in satisfied citizens and productive staff.
Empower employees to be more efficient. Instead of spending time on administrative work, they can focus on providing better service to more customers.
Consider the needs of all citizens. With JRNI, accessibility is not an afterthought, but a core part of our development process that is considered from ideation through to delivery.
With JRNI Appointments, citizens are empowered to book appointments at a time that's convenient for them. When booking the engagements, they will answer a series of customizable questions, so employees know who the citizen is and what they want to discuss. This ensures employees can be fully prepared with any necessary paperwork.
With JRNI Queuing, the days of “when is it my turn?” are over. As soon as citizens step into a line or join a virtual queue, they are given a personal wait time that’s accurate and updates in real-time. Relevant SMS and email notifications provide updates as they move to the front of the line, so they know how long they’ll be waiting and can attend to other business if need be.
With JRNI Events, you can host free or paid events, workshops, or courses. Whether the topic is about reducing energy usage or safeguarding your identity online, events are a great way to teach, listen, and make your citizens feel heard.
JRNI Analytics helps you use data to become more efficient. Built for any level of user - from the data newbie to the data analyst - you can use it to make decisions that will improve the services and the engagements you offer your constituents.
After only three months, Barnsley Council was already seeing that 49% of registrar bookings were made online using JRNI's self-service scheduling solution. The change from using both telephone and paper calendar, to online self-service, has allowed staff to focus on service delivery and promotion.Read case study
Give all citizens a great experience with JRNI
