Staff refers to team members that are bookable or are needed to support a booking, for example an instructor, therapist, consultant, course leader or coach.
A resource is a physical item that your customers can book. This could be a room, vehicle, sports pitch, piece of equipment, etc.
Services refers to your organisation’s offerings that are bookable by your customers. This could be treatments, lessons, tours, courses, etc.
Number of bookings refers to the volume of appointments scheduled, event bookings made or reservations taken through your booking system each month.
Our monthly plans for Solo, Small and Medium businesses each include a free 14-day trial period. This enables you to test out BookingBug’s full functionality and suitability for your business before entering your card details to make your first payment.
BookingBug’s plans for Solo, Small and Medium sized businesses operate on a month-by-month basis with no minimum contract period to commit to. Simply pay each month and cancel (or freeze) your account any time with no obligation.
Whether your business takes appointments, reservations, is rental based, or runs classes, course or events, BookingBug allows you to take bookings online, manage your customers and attract new ones.
You can embed your BookingBug calendar directly onto your existing website and/or Facebook Business Page. It can be customised to match the colours, design and style of your site to create a truly seamless customer experience. If you want to take bookings online, but don’t yet have a website, we offer free BookingBug Business Pages to let your clients find and book with you online.
BookingBug enables you to send automated booking confirmations and reminders to customers and staff to help reduce no-shows and last minute cancellations. These can be customised in terms of design, content and timing to make sure your customers get all of the information they need, when they need it.
BookingBug’s admin dashboard enables staff to view and manage schedules, appointments and bookings. Staff can make bookings on behalf of customers, move or cancel bookings, and contact customers directly from within the dashboard.
Whether your business takes bookings by the hour, day, half day, requires split appointments, runs series of courses, needs to factor in turn-around times, or something else entirely, BookingBug’s booking settings are completely configurable to match your specific requirements.
BookingBug allows you to take payments and deposits online. We support all currencies and are integrated with several payment providers from around the world.
Your customers can view your availability and make bookings from wherever they are online. Likewise, you and your staff can access the admin dashboard whenever it is needed, whether that’s at work, from home, or on the move.
Both the booking interface and the admin side of BookingBug have been optimised to work with all Internet connected mobile devices and browsers.
BookingBug enables you to build and manage your customer database. You can collect all required information during the customer booking process, contact customers from within the admin dashboard and run marketing campaigns and promotions. If you have an existing customer list, you can import it directly into your BookingBug account.
Customers can make their bookings, reservations, enquiries and payments with you 24/7. BookingBug is always live so your availability and schedule is always up to date no matter where it is viewed from.
BookingBug has free iOS and Android mobile apps for businesses to enable you to manage your clients, bookings and calendar on the move. We also offer a fully optimised tablet version of the BookingBug platform.
All plans include a series of basic, advanced and custom reporting tools to enable you to analyse and review your booking, customer and business data to get a detailed feel for how your business is doing on a daily, weekly or monthly basis.
Develop special offers, promotions, deals and discounts from within your BookingBug account. Our range of marketing and promotional features can help you set up and manage your campaigns from start to end.
We integrate with MailChimp’s great email marketing platform to enable you to sync all of your customer information and develop sophisticated email campaigns.
If you use an accounting platform such as Xero, SageOne or Kashflow, you can integrate it with your BookingBug account so each new booking creates a new invoice within your accounting tool which is then attached to the relevant customer’s record.
As a cloud based technology, BookingBug ensures that all your booking and customer data is safely stored and backed up at all times.
BookingBug adheres to all relevant PCI-DSS security compliance standards. You can view our SecurityMetrics compliance certificate by clicking the link.
If you offer complex types of bookings or a range of varying pricing options, BookingBug is flexible and customisable to be able to match your business’s specific requirements.
For classes, courses and events, you can offer advanced ticket types such as different types of tiered pricing (adult, child, etc.), group tickets, early bird pricing and ticket pools.
BookingBug enables you to offer packages of bundled services, for example, a spa day containing a variety of different treatments.
We offer market-leading daily deals features that allow you to manage your daily deals, take online redemptions, import, match and validate codes, collect security codes, offer custom availability, manage complex deals, and increase revenue by offering upsell opportunities.
BookingBug provides clients with a centralised platform to enable contact centre operatives to make, move or cancel bookings on behalf of the public, regardless of the channel through which they were initially booked.
BookingBug provides businesses with a fully integrated platform that allows people to check-in to their appointment on arrival or book new appointments on-site in person.
We have developed intuitive branch locator tools that can be integrated into your customer booking journey. Alternatively, we can integrate with your existing location tools and branch listing pages.
Your brand is everything, as is offering your customers a seamless experience when they're engaging with you. As such, our booking interfaces are fully customisable to match your existing website.
BookingBug offers full whitelabelling of both the customer booking interface and the admin side of the platform to organisations on one of our enterprise plans.
We offer full API integration with existing technologies, platforms, systems and processes to organisations benefiting from one our enterprise-level plans.
We offer a variety of hosting options to match your organisation’s specific project requirements. BookingBug’s platform can be cloud hosted by us on a secure Virtual Private Cloud, cloud hosted by you, or internally hosted should it be required.
BookingBug has an in-depth online repository of step-by-step articles and walkthroughs designed to get you up and running and making the most of your BookingBug account. You can access the Knowledge Base by clicking here.
BookingBug has a series of video tutorials designed to walk you through the set-up of your BookingBug account. These are available to all BookingBug users through the Knowledge Base and our YouTube channel.
We have a dedicated support team on hand to answer any questions or queries you may have when setting up or configuring your BookingBug account. The team is available from 9am to 6pm UTC, Monday to Friday.
We offer dedicated telephone support to our clients on our Medium and Enterprise plans. The team is available from 9am to 6pm UTC, Monday to Friday.
Your dedicated project manager will be your point of contact from Day One of a project through to implementation and beyond, liaising between your team and the BookingBug technical team to ensure objectives are achieved and deadlines met.
Whilst BookingBug has been designed to be intuitive and simple to use. We can provide training materials and run training sessions for your team as required.
For clients on one of our enterprise plans, BookingBug offers SLAs committing to a guaranteed minimum level of service uptime.
BookingBug enables you to send customised, automated SMS booking confirmations and reminders to ensure your customers receive all of the booking information they need, when they need it, in a way that suits them.
With your dedicated two-way SMS number, you can send bulk or targeted SMS marketing messages to promote your business, services or special offers.
BookingBug offers unbeatable two-way SMS communications with your customers. You get your own dedicated SMS number that lets you send and receive SMS messages through the BookingBug admin dashboard.
With BookingBug, you can sell gift certificates for your services through your website. Your customers can purchase gift certificates for a certain amount, or that applies to a specific service, event, class or course. The customer is emailed a customised PDF gift certificate with a unique code that can then be redeemed through your website.
Our wallet features allows your customers to pre-purchase credit for their account with you. This feature is perfect for businesses that have customers making regular bookings. You can also encourage customers to top-up more by offering discounts. It’s also great for businesses that want to offer discounted blocks of bookings.
For customers on our Solo, Small or Medium plans requiring further customisation of your booking widget we enable CSS customisation. This means that you or your web developer can completely customise all aspects of your booking widget and booking forms.